Customer Confidence Customer Experience Design Training 
BlueOcean
JANUARY 6, 2020
To put it simply: focus on your holistic customer experience design before you add new channels. Each channel must prioritize issue resolution and promote customer confidence rather than get thrown into the mix as a “more is better” afterthought. Bolting on new channels with an ad-hoc approach is not the answer.
Myra Golden
DECEMBER 9, 2016
A free module from my customer service online training. Experience “How to Rock Your Customer Service Job” . How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience .
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Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .
Myra Golden
JUNE 2, 2016
Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .
Myra Golden
DECEMBER 9, 2016
A free module from my customer service online training. Experience “How to Rock Your Customer Service Job” . How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience .
Myra Golden
MARCH 24, 2020
This week I’ve been working remotely to help my clients redirect intense interactions, regain control, and restore customer confidence in these uncertain times. Today I’m sharing with you the guidance I’m giving my clients right now, in these intense times with customers. And right now, this training is just $50.
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