Remove Customer Confidence Remove Customer Experience Professionals Remove Policies
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Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

The best policies and procedures do not compel agents to say no to certain customers. To begin, identify the situation in which your agents most commonly say “no” to customers. This may involve your return policy, your strategy for handling missed flights, or your interest in repairing products after the warranty expires.

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Best Tips to Improve Customer Service This Holiday Season

ProProfs Chat

You may have new drivers of dissatisfaction so prepare your frontline with the right scenario based/led SOPs to make sure 99% of queries are resolved the first time your customer calls, emails or visits your business center. This is very important when customer query can unavoidably be resolved after the holidays. Tweet this.

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When Customers Struggle – Lessons from the Energy Sector

CSM Magazine

The energy crisis is evolving quickly, and our team needs to be up-to-speed with the latest developments so they can inform customers confidently and accurately. We keep updated tables with breakdowns of old and new energy tariffs on file to share with customers when needed. Empower staff with topical knowledge .