BlueOcean

JANUARY 6, 2020

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. Listen to the audio or read the article.

Omni-Channel 177

Omni-Channel Customer Care Self Service Wait Times 177

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Psychological Priming.

Self Service 91

Self Service Guidelines Customers Knowledge Base 91

Myra Golden

JANUARY 19, 2016

Lastly, if you need to make meal choice, update your payment details, cancel or pause your account, please login https://www.hellofresh.com/customer/account/login/. Keeping customers apprised via automated emails is brilliant. While you wait, take a look at our FAQ’s at [link] , in case your answer lies there. What You Can Do.

Customer Experience 40

Customer Experience Customer Confidence Travel Communication 40

Myra Golden

AUGUST 31, 2016

Then, I custom create response letters that reflect the brand’s voice. The 5 steps ensure that the complaint response letter restores customer confidence and regains goodwill. Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened.

Airlines 56

Airlines Examples Customer Confidence Video 56

Myra Golden

AUGUST 31, 2016

Making an apology to customers after things go wrong is positively related to satisfaction with the recovery. When a service employee apologizes to a customer, she conveys politeness, courtesy, concern, effort, and empathy. We appreciate customers who let us know when things aren’t right. Click image to enlarge.

How To 60

How To Airlines Customer Confidence Video 60

Myra Golden

DECEMBER 9, 2016

A free module from my customer service online training. I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” Experience “How to Rock Your Customer Service Job” . I have a treat for you today!

Customer Service 53

Customer Service How To Customer Service Training Training 53

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40