Customer Confidence Customer Experience Customer Service Strategies 
InMoment XI
JULY 22, 2024
Did you know that 77% of customers expect to interact with someone immediately when they contact a company during a crisis? The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared. For enterprise companies, the stakes are even higher.
ShepHyken
FEBRUARY 16, 2022
When you make a customer smarter, at least two things are happening. One, you’re showing off your knowledge in such a way that is all about the customer, and not just about how much you know. And second, you’re eliminating confusion, which creates clarity and confidence. . Just make your customers smarter. .
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ShepHyken
JANUARY 7, 2025
Here is the best from 2024: Rip the Band-Aid Off Communication : Communication is a cornerstone of the customer experience. Customer Service Week 2024 : This special week is celebrated the first full week of October. It may be someone elses fault, but to the customer, you are the company. Find ways to be simple!
ShepHyken
JUNE 8, 2022
Even if they don’t matter to the customer, they should still matter to you. As it applies to customer experience (including customer service), it is often the little details that move the experience from average to amazing. They are also important to our customers, whether they know it or not.
ShepHyken
APRIL 25, 2018
There are many great customer service stories that can serve as a template for how to handle a problem. I always fall back on my five-step service recovery process to handle all complaints and problems. And, they didn’t get there by disappointing their customers. The customer tells other people.
ShepHyken
SEPTEMBER 26, 2023
Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. And if you really think you are 100% right and the customer support agent is wrong, consider ending the call and calling back to speak with a different agent who may respond differently. So that’s my advice for the customer.
CSM Magazine
MAY 9, 2024
Recognizing and supporting vulnerable customers is not just a regulatory necessity—it’s a moral imperative. Sometimes, customers keep their struggles to themselves. That’s why it’s up to service professionals to stay sharp and spot the subtle signs that someone needs a hand.
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