Customer Confidence Customer Experience Hotels 
InMoment XI
FEBRUARY 7, 2024
The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Generic, one-size-fits-all communication and experiences aren’t an effective way to reach them.
NICE inContact
NOVEMBER 13, 2018
Customers value their time, and if you can find a way to respect that – in effect, using less of it so they have more to spend in other ways – they will appreciate you and most likely reward you with repeat business. How can you respect your customers’ time? Some customers dread calling customer support. What is it?
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ShepHyken
JUNE 24, 2019
Each week I read a number of customer service and customer experience articles from various resources. Customer Clairvoyance: I Never Knew I Always Wanted This by Chip Bell. My Comment: Here is a great testimonial to the combination of a great customer experience and product. I never knew I wanted that.”
ReviewTrackers
APRIL 7, 2021
Negative reputation, meanwhile, can drive away potential clients and increase customer churn. Customers won’t feel comfortable doing business with you if they feel like you’re not looking out for their best interests. Manage online reviews, social media, and customer feedback. Bank customers trust you with their data.
ShepHyken
NOVEMBER 17, 2017
This week we feature an article by Megan Wenzl about the importance of online reviews to your business and customer engagement. A woman goes online to search for a hotel to stay at during her upcoming trip to New York. She types in “hotels in New York” in the search box and results populate the page. – Shep Hyken.
ShepHyken
MAY 2, 2018
As I was heading to the FedEx office, one of my fellow speaker-buddies told me he took his to the front desk of the hotel where they conveniently accommodated his request to ship the gift to his home. I decided to do the same, but my experience was the antithesis of his. I had a chance to talk to the hotel manager about what happened.
BirdEye
DECEMBER 16, 2022
It’s no secret that customer reviews have become an essential part of running a successful business. Google is the world’s leading business review site – and according to studies, 93% of customers read online reviews before buying a product or service. Online visibility is important for attracting new customers.
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