ReviewTrackers

APRIL 7, 2021

Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too. Grow your customer relationships beyond providing transactional convenience and focus instead on the customer experience.

Banking 94

Banking Management Social Media How To 94

Magellan Solutions

NOVEMBER 27, 2023

It builds strong and lasting relationships. Leverage Technology Wisely A customer relationship management (CRM) system is like a superhero headquarters for customer information. It collects and organizes all customer data in one central location. It strengthens the customer relationship and promotes collaboration.

Customer Service 52

Customer Service Exceptional Customer Service Customer Satisfaction Customer Centricity 52

ReviewTrackers

APRIL 2, 2019

Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too. Grow your customer relationships beyond providing transactional convenience and focus instead on the customer experience.

Banking 90

Banking Management Social Media Financial 90

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.

Customer Confidence 66

Customer Confidence Customer Service Training Course Customer Service 66

ClientSuccess

OCTOBER 16, 2017

Ensuring customers see success and thrive with a B2B product takes the work and input of an entire organization, from the CEO down to the last intern. When an organization is truly focused on the outcomes and success of customer relationships, it can positively impact a company culture from nearly every angle.

Culture 41

Culture Customer Success Company Customer Journeys 41

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI.

Case Study 86

Case Study ROI B2B Study 86

ShepHyken

JANUARY 25, 2017

That’s what great customer-focused companies do! When a customer has a problem, do you respond quickly, apologize, accept responsibility and make it easy on the customer? Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. They just took great care of me.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48