ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.

Customer Confidence 67

Customer Confidence Customer Service Training Course Customer Service 67

ReviewTrackers

APRIL 7, 2021

Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too. Grow your customer relationships beyond providing transactional convenience and focus instead on the customer experience.

Banking 94

Banking Management Social Media How To 94

ReviewTrackers

APRIL 2, 2019

Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too. Grow your customer relationships beyond providing transactional convenience and focus instead on the customer experience.

Banking 90

Banking Management Social Media Financial 90

ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI.

Case Study 87

Case Study ROI B2B Study 87

ShepHyken

JUNE 14, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken. Copyright © MMXVII, Shep Hyken).

Policies 97

Policies Customer Service Training Training Customer Focused 97

ShepHyken

JANUARY 10, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 49

Customer Service Training Tips Customer Service Customer Experience 49

ClientSuccess

OCTOBER 16, 2017

Ensuring customers see success and thrive with a B2B product takes the work and input of an entire organization, from the CEO down to the last intern. When an organization is truly focused on the outcomes and success of customer relationships, it can positively impact a company culture from nearly every angle.

Culture 41

Culture Customer Success Company Customer Journeys 41