Customer Confidence Customer Focused Customer Service Strategies 
ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
ShepHyken
FEBRUARY 16, 2022
Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. It’s simple. Follow on Twitter: @Hyken.
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ShepHyken
APRIL 25, 2018
For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. And, they didn’t get there by disappointing their customers. On the contrary, they are very customer-focused, and this story is a perfect example. 2) Apologize for the problem.
ShepHyken
APRIL 18, 2023
Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. In the past, I’ve referred to this as the Amazonation of the world. Here are three ways Amazon sets a high bar that customers love – and expect from you.
ShepHyken
OCTOBER 9, 2019
Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.
ShepHyken
FEBRUARY 14, 2018
Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post Are You So Good Your Customers Would Pay You Double?
ShepHyken
JUNE 28, 2017
Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken. Copyright © MMXVII, Shep Hyken).
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