ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

Customer Journeys 105

Customer Journeys Customer Service Employee Engagement Exercises 105

ShepHyken

DECEMBER 26, 2018

When you figure out a customer’s Why and can scale it to meet the reasons and needs of a larger group, you connect on another level that brings customers back, again and again. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Culture 134

Culture Policies Customer Service Training Customers 134

ShepHyken

SEPTEMBER 13, 2017

The words you say, the way you act, and your attitude toward your job and your customer are sometimes the difference between satisfactory and amazing. This became evident as I was having lunch with Tracy Nieporent, one of the partners at Myriad Restaurant Group. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 95

Customer Service Training Communication Training Course 95

ShepHyken

SEPTEMBER 27, 2017

He mentioned that the restaurant was managed by a group at the airport, so I really shouldn’t expect the same service or quality I am accustomed to at this company’s regular restaurants. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. He wasn’t there when I bought my yogurt.

Brands 86

Brands Customer Service Training Online Experience Groups 86

Grade.us

JULY 25, 2017

You won’t eliminate customer pain if… You’re missing an online review strategy. That’s because the details B2B customers focus their attention on aren’t necessarily the most important. Believe it or not, customers want the same basic things from you (most of the time). In-group favoritism.

B2B 39

B2B Strategy Case Study Study 39

Middlesex Consulting

DECEMBER 27, 2015

Generally engineering companies have large groups of technical specialists who are good at delivering ‘answers’ to customer problems or commercial people who are good at looking after the needs of the customer and building relationships.

Culture 60

Culture Training Brands Strategy 60