ShepHyken

OCTOBER 15, 2018

(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Follow on Twitter: @Hyken.

Customer Service 92

Customer Service Automotive Tips Feedback 92

ShepHyken

APRIL 18, 2023

Even if you’re selling a big machine to a factory, there are still expectations that are shaped by retail experiences with customer-focused companies like Amazon. And confidence turns into trust – which can turn into repeat business and even customer loyalty.

B2C 66

B2C B2B Customer Service Training Retail 66

ShepHyken

OCTOBER 10, 2018

Whether it’s a special offer, such as “All You Can Eat” at a restaurant, a promise to do anything , or a guarantee of the work you deliver to the customer, there is only one way this works, and that is that you honor your offer, which is the same as honoring your word. That’s what builds confidence, trust and loyalty.

Customer Service Training 124

Customer Service Training Loyalty Company Training 124

ShepHyken

JUNE 27, 2018

The three keys to customer experience success are consistency, consistency and consistency. Confidence can lead to trust. And, trust leads to potential loyalty. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author.

Customer Service 90

Customer Service Chatbots Loyalty Customer Service Training 90

Vonage

JUNE 28, 2017

customer service he received from a taxi driver. Shep is a professional speaker, best-selling author, creator of the ‘Customer Focus Program’ and founder of Shepard Presentations, where he holds the impressive title of ‘Chief Amazement Officer’. For instance, in this video, Shep explains the exceptional (and surprising!)

Customer Service 96

Customer Service Social Media Competitive Advantage Exercises 96

ShepHyken

DECEMBER 26, 2018

Those companies that get customers because of low price will lose those customers when someone else has a lower price. The loyalty to the company is because of price, not the company. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. Follow on Twitter: @Hyken.

Culture 134

Culture Policies Customer Service Training Customers 134

ShepHyken

DECEMBER 19, 2018

It doesn’t matter what type of business you are in, trust creates loyalty. Earning your customers’ trust typically takes time. Your customers know what to expect, and you deliver every time. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Customer Service Training 123

Customer Service Training Customers Loyalty Training 123

ShepHyken

SEPTEMBER 27, 2021

Our research shows that a personalized experience will bring a customer back. Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. The Cx Leader’s Manual to Customer Excellence by Steven Van Belleghem.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

ShepHyken

NOVEMBER 30, 2016

And when the customer comes back and experiences the consistent positive experience that they had the last time – and the time before – that repeated positive experience becomes predictable and can turn into customer loyalty. This is why it concerns me when companies talk about “satisfying” their customers.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48

Middlesex Consulting

DECEMBER 27, 2015

Staff need to have the knowledge and language that gives their customers confidence that they understand their needs and can provide robust solutions. Building this capability can drive revenue and improve margins through improved customer perception. These skills engender confidence in the engineer and support staff.

Culture 60

Culture Training Brands Strategy 60

ShepHyken

DECEMBER 4, 2017

And happiness is what customers will feel when everything is going right until something goes wrong. Relief can take you back to happiness, and maybe even create customer confidence (a key to creating loyalty) along the way. 5 Customer Experience Lessons from the World’s Biggest Brands Marketing by Kristian Bannister.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0