ShepHyken

MAY 23, 2017

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? Megan explains that Squaremouth sells travel insurance policies through their comparison website.

Insurance 85

Insurance Policies Travel Comparison 85

ShepHyken

MAY 7, 2018

Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

DECEMBER 26, 2018

You want customers to use the word “always” to describe their experience with you. The Way: The way they do business: This is about their process, policies, the hours they are open, their location and more. These may get a customer in the door, but many of the other reasons are why customers choose to come back.

Culture 134

Culture Policies Customer Service Training Customers 134

ReviewTrackers

APRIL 7, 2021

To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.

Banking 94

Banking Management Social Media How To 94

ReviewTrackers

APRIL 2, 2019

To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.

Banking 90

Banking Management Social Media Financial 90

ShepHyken

JUNE 14, 2017

However, very quickly I learned that honesty really is the best policy. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Policies 94

Policies Customer Service Training Training Customer Focused 94