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Amazing Business Radio: Megan Singh

ShepHyken

Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customer focused? Megan explains that Squaremouth sells travel insurance policies through their comparison website.

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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.

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Ten Reasons WHY Customers Choose to Do Business with You

ShepHyken

You want customers to use the word “always” to describe their experience with you. The Way: The way they do business: This is about their process, policies, the hours they are open, their location and more. These may get a customer in the door, but many of the other reasons are why customers choose to come back.

Culture 134
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How to Optimize Reputational Risk Management in Banks

ReviewTrackers

To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.

Banking 94
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What is Bank Reputation Risk Management?

ReviewTrackers

To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.

Banking 90
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Does This Dress Make My Butt Look Big

ShepHyken

However, very quickly I learned that honesty really is the best policy. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.