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Megan Singh on How to Create the Best Place to Work and the Best Place for Customers to Buy. What are some ways that you can show your customers, and your employees, that you are truly customerfocused? Megan explains that Squaremouth sells travel insurance policies through their comparison website.
Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.
You want customers to use the word “always” to describe their experience with you. The Way: The way they do business: This is about their process, policies, the hours they are open, their location and more. These may get a customer in the door, but many of the other reasons are why customers choose to come back.
To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.
To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.
However, very quickly I learned that honesty really is the best policy. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.
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