ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. That translates to higher morale, lower turnover and happier customers.

Customer Journeys 108

Customer Journeys Customer Service Employee Engagement Exercises 108

ShepHyken

NOVEMBER 11, 2024

I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” CX Day, which was held on Oct.

Customer Service 69

Customer Service Survey Tips Retail 69

ShepHyken

SEPTEMBER 27, 2021

Personalization, customer journey mapping, and surprising customers with the unexpected are just a few of the topics covered in this article. No Jitter) The forces for the next great disruption in customer experience (CX) are aligning now and as with all disruptions, there will be winners and losers.

Customer Journeys 20

Customer Journeys Customer Service Social Media eBook 20

ShepHyken

APRIL 28, 2024

I came up with the concept of “Micro Data,” which is about very personalized information about a smaller set of customers. This concept is easier to deliver than ever, thanks to how we collect data and track customers. Nurturing customer confidence is an important part of your retention strategy.

Loyalty Programs 73

Loyalty Programs Customer Service Self Service e-support 73

ShepHyken

MAY 4, 2018

Improved customer service training. Began the process of consistently responding to every customer grievance. We also started addressing customer experience more fully at every stage of the customer journey. Six months later we earned that A+ rating. Before the Sale.

Customer Experience 82

Customer Experience Advertising Sales System 82