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Customer support teams strive for excellent service but what if they don’t deliver? We wanted to know: could a poorcustomerservice experience end a customerrelationship forever? Could you win back a customer who had previously left due to poorcustomerservice?
In a competitive market, stellar customerservice stands as the cornerstone of a thriving business. As a matter of fact, 49% of customers have left a brand due to poorcustomerservice , as revealed in a study back in 2021. Note that most of these customers were once very loyal to the brands they supported.
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