CSM Magazine
DECEMBER 17, 2024
Availing support services round the clock may prevent customer stress, especially when they have questions during the night or experience problems over the weekend. Such convenience will create goodwill and increase customer confidence in your products or services.
Service Untitled
NOVEMBER 5, 2010
Customer retention relies on two distinct platforms. Most things go wrong at the very beginning, and rapid assistance can make all the difference in the world to customer retention. Generous warranties, easy return policies, and money-back guarantees build customer confidence. photo credit: zoetnet.
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Kayako
JULY 28, 2022
Instead of more choices and channels, companies should optimize a self-service process that: Prioritizes customers’ ability to resolve their problems via self-service. Gives customers confidence they can resolve their issue, so they don’t abandon the attempt too early.
BlueOcean
JANUARY 6, 2020
In fact, a NewVoiceMedia survey revealed that 43% of customers feel more connected to a brand when they are able to contact a company through any channel. Furthermore, customer retention rates are significantly higher for companies with a strong omnichannel approach.
ShepHyken
SEPTEMBER 27, 2021
(Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year. The Cx Leader’s Manual to Customer Excellence by Steven Van Belleghem.
Thematic
FEBRUARY 24, 2025
In fact, customer-obsessed organizations report 51% better customer retention than those that are not. How do businesses measure the ROI of customer experience improvements? Partnering with AI-driven insights platforms that prioritize ethical data usage ensures compliance and customer confidence.
ShepHyken
DECEMBER 14, 2018
Ted Bardusch, CISO at customer engagement hub Usermind highlights that a unified customer record is crucial to being able to meet the GDPR’s 72-hour customer breach notification rule. “To To guarantee customer retention, CX teams need to consider a security breach as a likely stop along the customer journey.
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