Customer Confidence Customer Service Strategies Metrics Report 
ShepHyken
APRIL 30, 2018
16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. At the same time, NPS is often a subject of critics and misunderstanding.
Team Support
APRIL 3, 2020
This best-kept secret has very little to do with support directly, but it often has a major impact on the type of issues being reported. It’s all about your customer onboarding experience. There’s a similar dynamic between customer onboarding and customer support. Ensure your B2B company has excellent onboarding.
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