InMoment XI

JULY 22, 2024

The recent global outage affecting major service providers like Microsoft and CrowdStrike has highlighted the need for businesses to be prepared. When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. State of the Connected Customer Report.

Banking 260

Banking Feedback Social Media Call Center 260

ShepHyken

APRIL 30, 2018

16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

Team Support

APRIL 3, 2020

This best-kept secret has very little to do with support directly, but it often has a major impact on the type of issues being reported. It’s all about your customer onboarding experience. There’s a similar dynamic between customer onboarding and customer support. Ensure your B2B company has excellent onboarding.

B2B 64

B2B Competitive Advantage Customer Confidence Customers 64

ShepHyken

DECEMBER 4, 2017

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.”

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0