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Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customersconfidence.
In this article, we can say that the secret to customer loyalty is communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customerconfidence to continue doing business with you. You’ll be glad that you did!
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