Remove Customer Confidence Remove Customer Service Training Remove Policies
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Ten Reasons WHY Customers Choose to Do Business with You

ShepHyken

You want customers to use the word “always” to describe their experience with you. The Way: The way they do business: This is about their process, policies, the hours they are open, their location and more. These may get a customer in the door, but many of the other reasons are why customers choose to come back.

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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.

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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.

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Does This Dress Make My Butt Look Big

ShepHyken

However, very quickly I learned that honesty really is the best policy. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com.