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You want customers to use the word “always” to describe their experience with you. The Way: The way they do business: This is about their process, policies, the hours they are open, their location and more. These may get a customer in the door, but many of the other reasons are why customers choose to come back.
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Nine Areas of Focus for Improved CustomerServiceTraining by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customerservice team plays a large role in that organization’s success. Here are my top five picks from last week.
However, very quickly I learned that honesty really is the best policy. Shep Hyken is a customerservice expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customerservicetraining programs go to www.thecustomerfocus.com.
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