Customer Confidence Customer Service Training Training 
Vonage
NOVEMBER 10, 2016
Our customers notice our efforts, too. And, the benefits are apparent – we have been awarded customer service training and speaking contracts based on our fast responses to customers’ requests. Voice of the customer: What is a feedback loop and how can it help your brand?
ShepHyken
DECEMBER 17, 2024
And if you add to that a smile as in being nice its a wonderful combination that will make customers appreciate you. The fastest way to lose your customers confidence and trust is to not follow through on a promise. Dont forget to show appreciation to your customers. Do what you say youll do! Say thank you!
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ShepHyken
JANUARY 7, 2025
Dont Throw Fellow Employees Under the Bus : When mistakes occur, how employees react and what they say impacts the customers perception of the business. It may be someone elses fault, but to the customer, you are the company. Your goal is to win back the customers confidence. That doesnt happen when you blame others.
ShepHyken
NOVEMBER 11, 2024
I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” Connect with Shep on LinkedIn.
ShepHyken
JUNE 8, 2022
It’s usually just “little things” – details that often are almost unnoticed – that give our customers confidence and help create customer amazement. . They are also important to our customers, whether they know it or not. It’s the same with a fast reply to an email or quick return phone call. None of these are big.
ShepHyken
SEPTEMBER 8, 2024
Nine Areas of Focus for Improved Customer Service Training by Rolling Stone Culture Council (Rolling Stone) Because they have direct interactions with customers on a daily basis, a company’s customer service team plays a large role in that organization’s success. Here are my top five picks from last week.
ShepHyken
JUNE 3, 2019
The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.
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