ShepHyken

MARCH 22, 2017

This creates trust and confidence with their customers. Their customers know when they buy from Squaremouth, they are paying for exactly what they need and nothing more. Have a guarantee that creates customer confidence. Let’s end with a powerful concept, which is to guarantee your products and service.

Customer Service 88

Customer Service Customer Confidence Insurance Travel 88

ShepHyken

JUNE 3, 2019

The old saying is that customers want to buy from people they know, like and trust. Trust inspires confidence with your customers. Confidence can lead to more business. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author.

Customer Service 119

Customer Service Social Media Survey Customer Confidence 119

ShepHyken

FEBRUARY 16, 2022

Just make your customers smarter. . Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken.

Customer Experience 133

Customer Experience Customer Service Training Customers Loyalty 133

ShepHyken

APRIL 12, 2017

41 minutes of our life gone due to long hold times and two customer service reps who were not properly trained or had not been empowered with the authority to get the job done. Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t.

Banking 100

Banking Customer Service Representative Customer Confidence Customer Service Training 100

Myra Golden

DECEMBER 9, 2016

A free module from my customer service online training. Experience “How to Rock Your Customer Service Job” . How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience .

Customer Service 53

Customer Service How To Customer Service Training Training 53

ShepHyken

MAY 2, 2018

This is a classic example of a lack of consistency , which comes from a lack of training. And, without confidence, you can’t have trust. Customers need to know when there are problems or they have questions that they are dealing with knowledgeable and smart people. I preach customer service and soft skills training.

Hotels 89

Hotels Customer Service Training Training Conference 89

ShepHyken

APRIL 18, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and experience keynotes and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

B2C 65

B2C B2B Customer Service Training Retail 65

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Videos discussing key points from Myra’s Verbal Aikido training workshop .

How To 40

How To Customer Service Training Video Training 40

Myra Golden

DECEMBER 9, 2016

A free module from my customer service online training. Experience “How to Rock Your Customer Service Job” . How to Talk to Customers – So your employees can master the human relations skills that it takes to consistently deliver a delightful customer experience .

Customer Service 40

Customer Service How To Customer Service Training Training 40

ShepHyken

MAY 27, 2019

Yet customers also want to enjoy a digital experience with little or no friction. As customers use their smartphones for more and more business, it is incumbent to give customers confidence that they are dealing with safe and secure companies. Ten Best Practices for Boosting Employee Engagement by CXAPP.

Customer Journeys 106

Customer Journeys Customer Service Employee Engagement Exercises 106

ShepHyken

OCTOBER 18, 2017

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post When Customer Service Creates Customer Validation appeared first on Shep Hyken.

Customer Service 162

Customer Service Metrics Interaction Customers 162

ShepHyken

OCTOBER 15, 2018

(CBT Automotive Network) If the focus is educating the customer not only on the product but how you will deliver it and be of service, then you will distinguish yourself from others who are just trying to manipulate customers into buying a product. Follow on Twitter: @Hyken.

Customer Service 89

Customer Service Automotive Tips Feedback 89

ShepHyken

JUNE 24, 2019

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. Numbers one, two and four are non-negotiable.

Customer Service 116

Customer Service Poor Customer Service Tips Hotels 116

ShepHyken

DECEMBER 26, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Culture 134

Culture Policies Customer Service Training Customers 134

ShepHyken

MAY 7, 2018

An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Policies Retail Case Study 79

ShepHyken

OCTOBER 10, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 122

Customer Service Training Loyalty Company Training 122

ShepHyken

DECEMBER 19, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post Do Your Customers Trust You This Much? Follow on Twitter: @Hyken.

Customer Service Training 122

Customer Service Training Customers Loyalty Training 122

ShepHyken

OCTOBER 9, 2019

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Course 115

Course Customer Service Training Customer Service Training 115

ShepHyken

SEPTEMBER 13, 2017

Tracy went on to explain that the way the servers are trained to ask certain questions, such as, “What else can I get for you?” Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. He emphasized that she asked, “What else can I get you?”. But, what’s the big deal?”

Customer Service Training 96

Customer Service Training Communication Training Course 96

ShepHyken

MARCH 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Wait Times 112

Wait Times Customer Service Training Customers Customer Service 112

ShepHyken

OCTOBER 5, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Hotels 133

Hotels Customer Service Training Leadership Customer Service 133

ShepHyken

JULY 19, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Do You Trust Your Customers? Do Your Customers Trust You?

Conference 111

Conference Customer Service Training Customers System 111

ShepHyken

APRIL 25, 2018

For those that haven’t been following, the five-steps are: 1) Acknowledge the problem and thank the customer for bringing it to your attention. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. 2) Apologize for the problem. 5) Act with urgency.

Customer Confidence 65

Customer Confidence Customer Service Training Course Customer Service 65

ShepHyken

JUNE 27, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com.

Customer Service 89

Customer Service Chatbots Loyalty Customer Service Training 89

ShepHyken

FEBRUARY 14, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post Are You So Good Your Customers Would Pay You Double?

Exceptional Customer Service 93

Exceptional Customer Service Study Customer Service Training Customer Service 93

ShepHyken

JUNE 28, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 100

Customer Service Training Meeting Customer Service Interaction 100

ShepHyken

JUNE 14, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Policies 94

Policies Customer Service Training Training Customer Focused 94

ShepHyken

SEPTEMBER 27, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Brands 86

Brands Customer Service Training Online Experience Groups 86

ShepHyken

MAY 4, 2018

“Customer experience” means different things to different people. The digital marketer may see the website as the key to producing a great customer experience, while the customer service pro may see training and culture as the keys to customer experience. Improved customer service training.

Customer Experience 81

Customer Experience Advertising Sales System 81

ShepHyken

NOVEMBER 14, 2016

Each department within an organization develops a set of customer strategies that is independent and solely based on the objectives set forth in that department. My Comment: One of the best ways to create customer confidence is by creating a consistent customer experience. For information contact or www.hyken.com.

Omni-Channel 48

Omni-Channel Customer Service Trends Contact Center 48

ShepHyken

JULY 13, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Six Reasons You Shouldn’t Lie to a Customer appeared first on Shep Hyken.

Customer Service Training 48

Customer Service Training Customers Training Customer Service 48

ShepHyken

APRIL 30, 2018

He makes the complicated simple to understand, especially when we are in heavy discussions about AI and other customer service and CX technologies. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Net Promoter Score 83

Net Promoter Score Customer Service Self Service NPS 83

ShepHyken

MAY 25, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Three Ways to Create Confidence with Your Customers appeared first on Shep Hyken.

Exercises 90

Exercises Customer Care Customer Service Training Customers 90

ShepHyken

OCTOBER 23, 2017

Shep Hyken is a customer serv ice expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information ciontact (314)692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service 74

Customer Service Retail Customer Service Training Measurement 74

Up Your Service

MARCH 24, 2015

If an employee feels a customer should get a discount, either because a mistake was made or because they’re a great and loyal customer, then let them. Provide a weekly service thought. Not only does the weekly thought inspire employees, it also gets everyone on the same page and discussing the same service ideas.

Tips 40

Tips Hotels Culture Customer Service Training 40

ShepHyken

NOVEMBER 30, 2016

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Exceptional Customer Service 48

Exceptional Customer Service Customer Satisfaction Customer Service Social Media 48