ClientSuccess

MARCH 27, 2017

When it comes to customer success, there are many ways for organizations to be successful. In past posts, we’ve explored different models of how to set up teams , what metrics to use when measuring retention and churn, how to align the department with other teams, and even how to onboard customers to a product.

Customer Success 46

Customer Success Net Promoter Score NPS Metrics 46

ClientSuccess

JANUARY 3, 2023

As a customer success team, it’s essential to stay agile and in tune with your customers’ evolving needs. To truly understand what your customers value and appreciate about your products, services, or offerings – as well as their experience with you – requires engaging directly with them.

Net Promoter Score 81

Net Promoter Score eBook Loyalty Customer Confidence 81

CustomerSuccessBox

JUNE 13, 2022

All of this contributes to bettering customer journeys and propelling the company’s future growth. Customer success and the role of Customer Intelligence. Customer intelligence may assist marketers in achieving a wide range of customer success objectives and activities.

Customer Success 52

Customer Success Net Promoter Score Customer Centricity ROI 52

Quadient

OCTOBER 22, 2021

We’re in the business of customer success, and we’ve proven it decade over decade. . ( The worlds’ leading CCM customer success advocate . Our customer’s success is our success. And we don’t stop until that happens because we are invested in your success. .

Customer Journeys 52

Customer Journeys Effort Score e-support Social Media 52

Qualtrics

MARCH 19, 2020

Think about adding more always-on feedback mechanisms to your digital properties as well as adding some more targeted pulse surveys with your customers, employees, and partners. Our Customer Success organization, which supports a large volume of companies around the world, shared a number of questions that they’re hearing from our CX clients.

Airlines 56

Airlines Effort Score Metrics Survey 56

SurveySparrow

JANUARY 20, 2020

. #12 Be helpful even when there are no issues: It doesn’t cost a bomb to ask your customers if everything is going well. This is the prerogative of the customer success team. For all you know, the customer might actually be grappling with a problem and are hesitant to seek help.

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52

Gainsight

MAY 21, 2021

So, I couldn’t wait to dig into a big question: “How should Gainsight, aka THE Customer Success company, be onboarding their own customers differently?” In parallel, we reduced onboarding time-to-value (TTV) for our largest Enterprise customers to just 13 weeks. Off to the Races. To say the least, we’ve come a long way.

NPS 52

NPS Consulting Leadership Culture 52