BirdEye

AUGUST 9, 2023

Manage Posts, Reputation, and Reporting across Locations Want to see the impact of Birdeye on your business? Improve your website ranking Customers aren’t the only ones looking at your online reputation. The Google algorithm ( E-E-A-T) values expertise and trustworthiness while evaluating content for search engine ranking.

Social Media 52

Social Media e-support Feedback Analysis 52

Helpware

JULY 14, 2017

Take the last 20 or so customer reviews and make it the focus of attention on your customer service page. Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team.

Customer Service 40

Customer Service e-support Customer Service Representative Fashion 40

Comm100

NOVEMBER 13, 2022

Brands of all industries are beginning to recognize the huge benefits that customer service chatbots can bring to their organization. Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. 70% of customers either currently use or are interested in using chatbots for simple customer service enquiries.

Chatbots 130

Chatbots Software Self Service Wait Times 130

Kayako

JULY 28, 2022

Today’s customers increasingly expect personalized experiences from brands, so it is tempting to think that if your customer were having a problem, their first choice would be to get on a live call with customer service. When looking at actual customer behavior, the opposite is true. Why do people prefer self-service?

Self Service 247

Self Service Customer Service Management Knowledge Base 247