ClientSuccess

JANUARY 3, 2023

Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center: eBooks: 5 Ways to Surprise & Delight Your Customers. Customer Success as a Culture: Customer Success Leaders Edition.

Net Promoter Score 81

Net Promoter Score eBook Loyalty Customer Confidence 81

ClientSuccess

FEBRUARY 14, 2023

” – Stephen Covey How Does Your Company Restore Customer Confidence When Things Go Wrong? When things go wrong, how do your CSMs handle customer interactions? . “When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it.

Customer Success 80

Customer Success Customer Journeys eBook Exercises 80

ClientSuccess

DECEMBER 27, 2022

Check out our resources below for more customer success best practices and insights for how your organization can approach customer success with the customer at the center: eBooks: 5 Ways to Surprise & Delight Your Customers. Customer Success as a Culture: Customer Success Leaders Edition.

Customer Journeys 52

Customer Journeys Customer Success Tips eBook 52

ClientSuccess

MAY 8, 2019

This can help you serve the customer at scale. Use your skill set as a CS team to deliver more appropriate experiences; anticipate the needs of your customers. This will increase your customers’ confidence in the relationship, and in turn your company’s ability to deliver an exceptional customer success experience.

Customer Success 56

Customer Success Management Self Service eBook 56

ClientSuccess

JUNE 13, 2017

In this first blog of a two-part series, we will explore 4 major calculations (that can also be found in our latest ebook) for determining customer health, which can be thought of in pairs of two, with each set containing a “positive” measurement and a “negative” measurement. Blog Posts: 3 Keys to Restoring Customer Confidence.

Measurement 43

Measurement eBook Metrics Customer Retention 43

ClientSuccess

NOVEMBER 21, 2017

Check out some of our other resources below for more customer success best practices and insights on how your organization can approach customer success with the customer at the center: eBook: Customer Success as a Culture: Customer Success Leaders Edition. Ultimate Guide to SaaS Customer Success Metrics.

Engagement 50

Engagement Metrics eBook Customer Success 50

ClientSuccess

DECEMBER 22, 2017

Here are some more customer success resources. eBook: Customer Success as a Culture: Customer Success Leaders Edition. Ultimate Guide to SaaS Customer Success Metrics. 3 Keys to Restoring Customer Confidence.

Innovation 41

Innovation Customer Success Management eBook 41