Customer Confidence, First Call Resolution and Self Service

Call Center Cost Reduction: Moving to Zero Call Resolution

InMoment XI

SEPTEMBER 26, 2024

It requires an army of agents to field calls, troubleshoot, and resolve issues. Yet, many of these calls could have been deflected through other channels like self-service or automated solutions. The more calls you receive, the more people you need on hand, and this cycle leads to mounting labor costs.

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Call Center Cost Reduction: Moving to Zero Call Resolution

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