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Top 5 Customer Service & CX Articles for Week of September 9, 2024

ShepHyken

48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.

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Top 5 Customer Service & CX Articles for Week of November 11, 2024

ShepHyken

I always preach that our goal should be to not just fix a problem, but to restore customer confidence. The subtitle/description of this article indicates these strategies will “transform tricky situations into trust-building moments through thoughtful customer service resolution.” One of the Big Retail CX Trends of 2024?

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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

An easy return policy creates customer confidence and trust in the brand. The Humanoid Touch: How AI is Changing Customer Experience by Deb Miller. .” ” The Three Types of Brand Consistency that Drive Customer Loyalty by Christina Sanders. My Comment: What drives loyalty?

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Top 5 Customer Service & CX Articles for Week of December 16, 2024

ShepHyken

Qualtrics fourth annual Consumer Experience Trends report reveals the stakes: despite fewer negative interactions, consumers are quicker to cut spending after bad experiences, while trust, loyalty, and satisfaction have all fallen over the last year. Custom Studio (Inc. Not doing so is a risk to the long-term survival of your company!

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Guest Blog: Why Online Reviews Are Important for Customer Engagement

ShepHyken

Customer engagement is the communication with customers through a variety of channels to create emotional connections that foster customer loyalty. Your brand must consistently engage with customers on the platforms and channels that are available at the time.

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Supporting Vulnerable Customers: A Guide to Compassionate Engagement

CSM Magazine

When we really get where our customers are coming from, it shapes how we respond to them. By focusing on immediate solutions, we’re doing more than putting out fires – we’re lighting up pathways to customer confidence and peace of mind. Firms that prioritize doing good often end up performing better as a result.

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Tipping Point Pressure: 60% Of Customer Service Managers Say This Will Be the “Toughest Winter Yet”

CSM Magazine

That’s according to new research from gig customer service (GigCX) platform Limitless , which surveyed 250 customer service leaders in the UK and US to determine whether the industry has reached a ‘tipping point’ amidst recession fears. Customer confidence is crumbling in the current environment .

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