BlueOcean

JANUARY 6, 2020

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. An Increase in Channel Switching.

Omni-Channel 177

Omni-Channel Customer Care Self Service Wait Times 177

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

JULY 22, 2024

When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. The key to navigating these turbulent times lies in capturing and responding to customer feedback as quickly as you can. State of the Connected Customer Report. References Salesforce.

Banking 195

Banking Feedback Social Media Call Center 195

Thematic

FEBRUARY 24, 2025

That’s the power of customer experience insights—real-time feedback and data-driven analysis that help businesses understand what customers want, what frustrates them, and how to improve their journey. Companies that actively apply customer insights boost retention, loyalty, and competitive advantage.

Strategy 62

Strategy Customer Experience Social Media Handbook 62

ShepHyken

NOVEMBER 30, 2018

Goal: Improve Customer Loyalty. The best policies and procedures do not compel agents to say no to certain customers. Goal: Delivering a Consistent, Omnichannel Experience. Task: Define greatness within each channel. You can, however, embrace the omnichannel revolution without revamping your technology framework.

Omni-Channel 98

Omni-Channel Self Service Abandon Rate Policies 98

Bold360

JANUARY 23, 2017

While the financial sector might put on a convincing front, with omni-channel banking and some feature-rich mobile apps available, it has a long way to go before it can be celebrating real digital wins. It’s a good thing too. Making Digital Business Transformation Work for You.

Omni-Channel 40

Omni-Channel Self Service Banking Financial 40

SurveySparrow

JANUARY 20, 2020

In fact, here’s what we would advise, ask all your customers for a review, even the ones who have been your customers for a long time. #16 16 Make customers confident about their purchase: There was a time when customers were wary about buying products online. That’s how powerful it is. #18

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52