Customer Confidence Loyalty Policies 
Experience Investigators by 360Connext
NOVEMBER 13, 2014
Knowing certain products cause this hesitation, reassure customers both online and in-store about return policies. Using the app and digital presence to provide how-to videos and customer reviews could be the reassurance they need in the moment. Loyalty: “What’s in it for me?”
InMoment XI
SEPTEMBER 26, 2024
Customers don’t want to call; they want quick and easy solutions. The friction of navigating IVRs, waiting on hold, and repeating information can erode loyalty in seconds. Yet, it’s not just the customer paying the price for this breakdown—your business is footing the bill, too, in more ways than one.
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ShepHyken
MAY 7, 2018
Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.
ShepHyken
SEPTEMBER 8, 2024
48 Percent of Consumers Want to Speak to a Real Person in Customer Services by Direct Commerce Magazine (Direct Commerce Magazine) Twilio Inc., a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction.
ShepHyken
MAY 23, 2017
You want to create confidence and trust, because those feelings will convert to customer loyalty. Megan explains that Squaremouth sells travel insurance policies through their comparison website. So, anything through Squaremouth is actually another company’s insurance policy. Downsell’ the customer.
ShepHyken
DECEMBER 26, 2018
Those companies that get customers because of low price will lose those customers when someone else has a lower price. The loyalty to the company is because of price, not the company. You want customers to use the word “always” to describe their experience with you. Some people choose price as a primary reason.
ShepHyken
DECEMBER 14, 2018
This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Over three quarters (76 percent) of our respondents told us that they do have routing IT policy procedures.
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