Remove Customer Confidence Remove Omni-Channel Remove Social Media
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Unraveling the Tangled Vines of Omnichannel Customer Care

BlueOcean

Competitive pressures, customer expectations, and emerging technologies are some of the key factors pushing leaders to elevate and evolve their customer service approach. We often talk about omnichannel as the ultimate goal for any and every customer service solution. An Increase in Channel Switching.

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Benefits of Virtual Fitting Rooms for Ecommerce CX

Retently

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments.

Ecommerce 144
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Tech Outages and Customer Feedback: How a Leading Bank Leveraged InMoment’s Platform

InMoment XI

When such disruptions occur, they don’t just impact operations; they shake customer confidence and loyalty. The key to navigating these turbulent times lies in capturing and responding to customer feedback as quickly as you can. For enterprise companies, the stakes are even higher. What Sources Should You Be Capturing?

Banking 195
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Unlocking Customer Experience Insights: Strategies for Better Satisfaction

Thematic

Customer reviews – Monitor online reviews to track trends in customer sentiment. Live chat and support interactions – Collect real-time feedback from customer service exchanges. Social media listening – Analyze comments, mentions, and discussions about your brand.

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5 Top Customer Service Articles For the Week of November 14, 2016

ShepHyken

Where Customer Service is Failing: Top Priorities For Your Contact Center [Research] by Sharpen. Sharpen) Customer service research: people are less patient; need their omni channel inquiries solved quickly. My Comment: Here is some interesting info on customer support. Customers don’t want channel choice.

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5 Top Customer Service Articles for the Week of June 24, 2019

ShepHyken

My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. 10 Examples of Great Customer Service by Nextiva.

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Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

Goal: Delivering a Consistent, Omnichannel Experience. Task: Define greatness within each channel. In reality, the first step to creating an omnichannel experience is to fully integrate all contact channels. Trouble spanning channels, meanwhile, ranks as one of the biggest customer experience pain points.