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New Report Reveals How to Build Customer Confidence in 2015

Experience Investigators by 360Connext

Knowing certain products cause this hesitation, reassure customers both online and in-store about return policies. Using the app and digital presence to provide how-to videos and customer reviews could be the reassurance they need in the moment. Showcase how products can be used.

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Begin Cultivating the Long-Term Customer Relationship

Customer Bliss

A beloved company gets rid of the extra rules, regulations, and policies; they eliminate the barriers between customers and employees. Employees are free to create moments of truth and deliver a unified customer experience. Free customers of extra rules, policies, and layers of bureaucracy.

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Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet

Comm100

Here are some scenarios that will help you create guidelines for your business on when it is appropriate, or even to your advantage, to tell customers no. Having a sound refund policy helps keep employees and customers on the same page, and can provide your company protection against theft and loss. Customer Service Supervisor.

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Call Center Cost Reduction: Moving to Zero Call Resolution

InMoment XI

Training and Coaching Costs: New hires must be trained not just on your product or service, but on how to handle a wide variety of customer issues. Regular coaching and upskilling are necessary to keep agents effective, especially as new products, policies, or technologies roll out.

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5 Top Customer Service Articles For the Week of May 7, 2018

ShepHyken

Why are customers embracing texting? How to set a return policy that works for the customer and you by Sam Kliger. Retail Customer Experience) A store’s return policy is an important part of your overall approach to customer service, but it’s not as simple as making your guidelines strict or lenient.

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Amazing Business Radio: Megan Singh

ShepHyken

Megan explains that Squaremouth sells travel insurance policies through their comparison website. So, anything through Squaremouth is actually another company’s insurance policy. Petersburg headquarters (even the CEO) at some time during the week, works in customer service, communicating directly with the customer.

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Ten Reasons WHY Customers Choose to Do Business with You

ShepHyken

You want customers to use the word “always” to describe their experience with you. The Way: The way they do business: This is about their process, policies, the hours they are open, their location and more. These may get a customer in the door, but many of the other reasons are why customers choose to come back.

Culture 134