Remove Customer Confidence Remove Policies Remove Social Media
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New Report Reveals How to Build Customer Confidence in 2015

Experience Investigators by 360Connext

Knowing certain products cause this hesitation, reassure customers both online and in-store about return policies. Using the app and digital presence to provide how-to videos and customer reviews could be the reassurance they need in the moment. Showcase how products can be used.

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How to Optimize Reputational Risk Management in Banks

ReviewTrackers

To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.

Banking 94
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What is Bank Reputation Risk Management?

ReviewTrackers

To avoid these lapses, set high standards for the way you do business and have clear business practices and policies. Manage online reviews, social media, and customer feedback. Become more customer-focused. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.

Banking 90
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Refunds, Discounts, and Special Requests: Practical Scenarios Where Saying No Is Your Best Bet

Comm100

Here are some scenarios that will help you create guidelines for your business on when it is appropriate, or even to your advantage, to tell customers no. Having a sound refund policy helps keep employees and customers on the same page, and can provide your company protection against theft and loss. Customer Service Supervisor.

Policies 108
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The importance of Google reviews for local businesses

BirdEye

That means that when customers see your Google reviews, they’re likely to believe they are authentic reviews from real customers. Having Google’s name attached to your reviews can give new customers confidence that your business is reputable. When a customer leaves a Google review, it should show up right away.

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A 3-Step Formula for Consumer Trust in the AI Age

CSM Magazine

Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1. Henry Jinman of EBI.AI

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Guest Blog: 4 Easy Ways to Achieve Difficult Customer Contact Goals

ShepHyken

The best policies and procedures do not compel agents to say no to certain customers. To begin, identify the situation in which your agents most commonly say “no” to customers. This may involve your return policy, your strategy for handling missed flights, or your interest in repairing products after the warranty expires.