Customer Connectedness Customer Insights Trends 
Experience Matters
DECEMBER 16, 2014
We published a Temkin Group report, The Future of Customer Experience Insights. The report identifies five trends that will redefine the value and role of customer feedback and insights. The report includes a readiness checklist for companies to assess their current customer insights efforts.
GetFeedback
MAY 9, 2019
At this level, you’re also working on developing a customer experience strategy. Stage 4 —O perationalize: You begin to re-design your company’s operational processes based on customer insight and other customer experience metrics. Stage 5 — Align: Being customer-centric is the norm in your company at this stage.
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Experience Matters
JANUARY 6, 2015
It’s once again the time of year for me to publish my CX trends. We’ve recently seen a surge in the number of companies looking to build more customer-centric cultures and train their people on CX. Voice of the employee efforts are becoming an integral component of modern voice of the customer programs.
Experience Matters
DECEMBER 15, 2015
It’s once again the time of year for me to publish my CX trends. As you can see in our video Driving CX Transformation , customer-centric culture requires mastering four CX core competencies : Purposeful Leadership , Compelling Brand Values , Employee Engagement , and Customer Connectedness. Effort Metric Expanding.
Experience Matters
MARCH 17, 2015
31% of respondents expect to spend more on voice of the customer software vendors in 2015 than they did in 2014 and only 2% expect to spend less. 81% of respondents expect to put more focus on customer insights and analytics. 66% of respondents expect that their company will spend more on CX this year than it did last year.
Lumoa
FEBRUARY 9, 2023
Compelling Brand Values: Brand promises drive how the organization treats customers. Customer Connectedness: Customer insights are infused across the organization. More on customer experience if you’re curious: Complete guide: how to improve customer experience , What is customer experience (CX)?
Experience Matters
MAY 12, 2015
Companies have also achieved the best scores we’ve seen for two of our four core competencies, Employee Engagement and Customer Connectedness.
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