Experience Matters

OCTOBER 21, 2014

USAA’s banking, credit card, and insurance businesses outpaced their industries’ averages by more than any other company. Benchmarks Customer Connectedness Customer experience CX measurement Net Promoter Temkin Group Research Voice of the customer analytics text analytics'

Net Promoter Score 259

Net Promoter Score Study Report Customer Connectedness 259

Experience Matters

OCTOBER 1, 2018

Here are the highlights from this benchmark: With an NPS of 65, USAA’s banking business earned the highest score in the study, followed closely by its insurance business Read More. The post Report: Net Promoter Score Benchmark Study, 2018 appeared first on Customer Experience Matters®.

Net Promoter Score 215

Net Promoter Score Study Report NPS 215

Experience Matters

FEBRUARY 25, 2015

The next three companies on the list are Motel 6, Time Warner Cable, and 21 st Century insurance (all at 23%). Benchmarks Business impact Customer Connectedness Customer experience Temkin Group Research Trends Voice of the customer' Download report for $195.

Report 120

Report Customer Connectedness Groups Retail 120

Experience Matters

OCTOBER 2, 2017

Here are the highlights from this benchmark: With an NPS of 66, USAA’s insurance business earned the highest score in Read More. To compare scores across organizations and industries, Temkin Group measured the NPS of almost 300 companies across 20 industries based on a survey of 10,000 U.S.

Net Promoter Score 133

Net Promoter Score Study Report NPS 133

Experience Matters

OCTOBER 13, 2015

Additionally, USAA’s banking, credit card, and insurance businesses all outpaced their respective industries’ averages by more than any other company. USAA ’s insurance, banking, and credit card businesses earned NPS levels that are 38 or more points above their industry averages. Download report for $495.

Net Promoter Score 120

Net Promoter Score Study Report NPS 120

Experience Matters

NOVEMBER 18, 2015

USAA (for credit cards, banking, and insurance), JetBlue Airways , TriCare , credit unions , ACE Rent A Car , Apple , and Georgia Power have loyalty levels that most outperform their industry averages. At an industry level, supermarkets, fast food chains, and retailers have the highest loyalty levels.

Report 120

Report Loyalty Insurance Retail 120