Customer Engagement Customer Expectations Engagement 
eglobalis
NOVEMBER 3, 2024
Such an environment doesn’t just improve customer experience; it enhances employee experience (EX) by fostering a sense of ownership, engagement, and professional growth. This approach not only enhances the customer experience but also aligns with Hailo’s culture of innovation and proactive customer engagement.
eglobalis
NOVEMBER 5, 2024
Laying the Foundation for Social Media and Customer Connection Solis’s first book, Engage! When I first read Engage! , But a few years later, it became clear just how accurately he had anticipated the future of digital interaction and customer engagement.
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eglobalis
DECEMBER 17, 2024
By analysing massive datasets, AI can predict individual customer needs, delivering experiences that feel tailor-made in real-time. A McKinsey study found that AI-driven personalization not only increases engagement but also leads to measurable results such as 20-30% higher upsell success rates and significant cost savings.
ECXO
NOVEMBER 19, 2024
. • Retention & Advocacy : Post-purchase support, loyalty programs, and regular check-ins to turn satisfied customers into brand advocates (similar to how the Rebel Alliance keeps their allies close). Community Building : Create spaces where customers can connect, such as online forums, social media groups, or live events.
Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes
Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.
BirdEye
MARCH 6, 2025
Did you know that 90% of customers expect an immediate response from businesses, and for most of them, immediate means less than 10 minutes? And whats generating much attention as a powerful differentiating factor in customer engagement are AI chatbots.
InMoment XI
APRIL 3, 2024
Your brand needs to deliver on all fronts in order to create a memorable experience for these customers. Customer Expectations First of all, customers want and are coming to rely on the digital experience. Brand Reputation A good digital customer experience is critical to a brand’s reputation.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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