Remove Customer Engagement Remove Customer Expectations Remove Loyalty Programs
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Customer Loyalty: Experiences that Increase Retention

InMoment XI

In general, loyal customers are a by-product of excellent customer service. Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain.

Loyalty 195
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May the Customer Experience (CX) Force be with you!

ECXO

Retention & Advocacy : Post-purchase support, loyalty programs, and regular check-ins to turn satisfied customers into brand advocates (similar to how the Rebel Alliance keeps their allies close). Application in CX : • Customer Feedback Loops : Establish mechanisms for collecting, analyzing, and acting on customer feedback.

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The Power of Customer Behavior Analysis

InMoment XI

Behavioral Data Purchase history Browsing activity Engagement with content or promotions Behavioral data helps you identify patterns in how customers engage with products, websites, or marketing materials. It sheds light on preferred products, purchasing frequency, and typical customer journeys.

Analysis 195
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Customer Experience in Banking: A Guide to Improve Trust & Satisfaction

InMoment XI

Customers expect to walk into a branch and want to immediately feel valued. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions. Keep customers in the loop with personalized messages about account activity, new products, or special offers.

Banking 195
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Loyalty 101: How To Turn Browsers Into Buyers For Lasting Engagement

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention. Hear from experts who have mastered the art of using data to not only meet customer expectations, but exceed them, creating loyal customers who keep coming back.

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Subscription Models & CX: How to Keep Customers Engaged

rethinkCX

However, retaining subscribers and ensuring long-term engagement require a customer experience (CX)-driven approach. With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn. Why CX is Crucial in Subscription Models 1.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

B2C Customer Experience B2C Customer Experience refers to how a B2C customer perceives his buying experience and further interactions with your company. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience.