Customer Engagement Customer Experience Management Customer Retention Customer Service Strategies 
Customer Guru
AUGUST 21, 2018
DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. John Formica Follow @JohnFormica.
SurveySensum
AUGUST 20, 2019
The time that customer service team usually give to close the customer compliant is important! As per recent research by Harris Interactive firm, “75% of customers believe it takes too long to reach a live agent.”. It allows analyzing the text and sentiment behind the feedback of customers.
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SurveySensum
AUGUST 20, 2019
Customer loyalty has to be earned instead of just taken for granted. The foremost trait of a successful business is to understand the growing demands of customers and evolve customer service strategies to bridge the gaps. The time that customer service team usually give to close the customer compliant is important!
Storyminers
JULY 6, 2020
After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Flavio Martins. Jim Tincher. Kate Leggett.
Storyminers
JULY 6, 2020
After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. Flavio Martins. Jim Tincher. Kate Leggett.
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