Customer Engagement, Customer Experience Professionals and Rewards Programs

Create memories that tell your brand story

CX University

NOVEMBER 21, 2020

Underpinned by a rock-solid customer experience strategy, deliberate and differentiated customer experiences deliver business results by growing brand loyalty organically, by focusing on customer success, customer effort and customer emotion.

Net Promoter Score

Net Promoter Score Brands Effort Score Loyalty Programs

9 Ways You Can Spring Clean your CX

Kitewheel

MARCH 25, 2019

For example, many retailers send a welcome email after you sign up for their rewards program. Instead of making people wait to use a discount code, let them use a new-member reward right away in the store simply by being connected to their account. Grow beyond crisis communications.

Hotels

Hotels ROI Customer Journeys Retail

Customer Experience Update

Create memories that tell your brand story

9 Ways You Can Spring Clean your CX

Webinars

Stay Connected