DCX

JULY 30, 2024

Illustrate how authentic, customer-focused narratives can significantly boost engagement and brand loyalty. Here's how to reinforce customer centricity in your Marketing team: Aligning with team goals: Shift focus from lead generation to customer engagement and retention metrics.

Customer Centricity 52

Customer Centricity Customer Journeys Case Study Customer Satisfaction 52

Verint

OCTOBER 4, 2017

Simply said, if a customer can say it, write it or click it, we can collect, analyze and take action on it. This award is for a technology vendor that best exemplifies innovation in applications and technologies that support customer engagement for any purpose.

Innovation 30

Innovation Feedback Customer Engagement Technology 30

ProProfs Chat

NOVEMBER 26, 2021

Voice of the customer survey tool such as Qualaroo enables you to instantly track negative feedback and work upon the issues to elevate customer satisfaction. This is a great way to spot problems early and refrain customers from writing negative reviews. Helps in getting to know the customer.

Examples 52

Examples Survey Net Promoter Score Social Media 52

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

Verint

MAY 25, 2017

Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened.

Conference 39

Conference Engagement Customers Customer Focused 39

Verint

MAY 19, 2017

No matter how “e” or electronic your company, your employees need to be prepared and motivated to deliver the right experiences. Operational dashboards. BYOD (bring your own device) policies and mobile apps. KPI scorecards.

Policies 38

Policies Strategy Company Customer Focused 38

Verint

SEPTEMBER 21, 2017

Recently, Aberdeen Group and Verint recorded a webcast on the Next-Generation Back Office: Satisfy Customers & Drive Efficiency. Aberdeen research found that errors and delays in back-office processing were the number two cause of customer dissatisfaction.

Customer Centricity 37

Customer Centricity Insurance Contact Center Groups 37

Verint

MAY 23, 2017

The 2017 Engage Global Customer Conference in sunny Orlando, Florida has kicked off and is going strong! We are delighted to welcome users of solutions and services from Verint as well as the latest additions to our family of companies—Telligent, Contact Solutions and for the first time, OpinionLab.

Conference 36

Conference Engagement Customers Company 36

Verint

JANUARY 3, 2018

Verint’s Raj Sivasubramanian shares what he learned from a recent conversation with his young daughter and the customer experience takeaways that can be applied to organizations around the world. When was the last time you examined why your CX program does what it does?

Customer Experience 32

Customer Experience Customer Focused Employee Engagement NPS 32

Verint

JUNE 7, 2017

Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.

Conference 32

Conference Engagement Customers Interaction 32

Verint

AUGUST 22, 2017

Have you ever misplaced your wallet and after frantically searching for it for 20 minutes that seem like eternity, decided it must be stolen—and that it’s time to call your bank to cancel all your cards? Very frustrating! What’s even more frustrating? Finding your lost wallet in your coat pocket right after canceling your cards.

Banking 31

Banking Contact Center Analytics Customers 31

Verint

SEPTEMBER 5, 2017

I was lucky enough to spend a week this summer in the Galapagos Islands, where I got to see a number of unique creatures that do not exist anywhere else in the world.

Analytics 61

Analytics Customer Experience Engagement Consumers 61

Verint

AUGUST 21, 2017

Many organizations today want to effectively embed the voice of the customer into daily activities—their effectiveness will largely depend on how well the senior executive team embraces the CX effort. Actions speak louder than words, as we have all heard.

Customer Centricity 60

Customer Centricity Culture Voice of Customer Customers 60

Verint

JANUARY 25, 2018

In today’s ultra-competitive market, Customer Experience (CX) is a strategic imperative that is helping market leaders aggressively grow their business through new customer acquisition and existing customer retention.

Omni-Channel 28

Omni-Channel Customer Retention Voice of Customer Feedback 28

Verint

AUGUST 1, 2017

Verint experts will present 15 English and Dutch interactive webinars throughout August on effective ways to enhance interactions with customers. This series will explore a wide variety of topics, including employee engagement, workforce optimization and voice of the customer, as well as security, fraud and compliance.

Customer Experience 25

Customer Experience ROI Employee Engagement Analytics 25