Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.

Gamification 35

Gamification Employee Engagement CRM Sales 35

ProProfs Chat

SEPTEMBER 20, 2019

But how to create a customer retention strategy that has the power to keep your existing customers engaged and delighted? The brand drives customer retention using two elements – referral programs and gamification. Why will your employees, if poorly managed, bother to deliver great customer service?

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

NobelBiz

FEBRUARY 27, 2024

It represents a holistic approach that is aimed at transforming call center functions into a streamlined, customer-focused powerhouse. The ultimate objectives are crystal clear: Boost Customer Satisfaction : Happy customers are loyal customers. Call center optimization goes beyond minor operational adjustments.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

SurveySensum

JULY 14, 2020

Colin is an accomplished Speaker, a renowned Best-Selling Author, and a Co-Host of a successful podcast, The Intuitive Customer. Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Verint

AUGUST 17, 2017

Solutions such as gamification, communities, robotics, and highly flexible workforce management software can help make life easier for customer service executives, and more satisfying for customer service agents, in the years ahead.

Contact Center 30

Contact Center Employee Engagement Engagement Gamification 30

Verint

MARCH 19, 2018

Gamification: functional and fun. The rules of engagement and the end goal were explained, the countdown clock was started, and everybody jumped into action. It was a fun challenge that brought us together as a team to accomplish something faster than if we’d attempted it as individuals.

Self Service 33

Self Service Gamification Contact Center Exercises 33

SurveySparrow

MARCH 21, 2023

Here’s how you can make your employees provide the best experience for your prospective customers: Make sure they are always taught to be empathetic to customers. You must treat your employees right, which will surely reflect how the former will treat your customers. How do you keep a B2B customer engaged?

B2B 52

B2B Customer Journeys Customer Experience B2C 52