Customer Engagement Customer relationships Lifetime Customer 
Optimove
DECEMBER 11, 2024
Key takeaways: Adopting best practices for communicating with new and current customers ensures they will do business with you throughout the year, not just during the holiday shopping season. 1) Collect Data The first time a potential customer engages with you is an ideal opportunity to collect essential information.
Bold360
APRIL 15, 2021
Branches will be open for business again, but the initial months of the pandemic served as a wake-up call about the need for FSIs to have digital-first customer engagement capabilities. Start small, learn and scale success across your engagement channels and service organization. Use digital tools to anticipate customer needs.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCO Council
MAY 13, 2014
In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.
Totango
FEBRUARY 28, 2019
Adoption is about more than just usage; it’s about helping your customer get the most out of your services. It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. Is the Customer Enjoying a Positive and Trusted Relationship with Your Company?
Totango
AUGUST 8, 2019
This means the majority of customer revenue is now spread over months and years of recurring renewals rather than being captured in a single sales event. To cultivate customer lifetime value in this environment, you have to view customer relationships as the mutual pursuit of growth over time.
Totango
JULY 30, 2019
To put it another way, customer success is focused on the overall customer journey and the search for lifetime customer value , while customer experience is focused on all the interactions a client has with your company. . In customer experience terms, you want to make onboarding intuitive and logical.
Totango
FEBRUARY 26, 2019
Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn.
Expert insights. Personalized for you.
52 
Let's personalize your content