InMoment XI
OCTOBER 24, 2024
Did you know that brands that invested in customer engagement saw an average revenue increase of 68%, with top-performing brands realizing a 123% increase in revenue? With acquisition costs at an all-time high, it has never been more important to engage your customers in a way that makes them lifelong fans of your brand.
ECXO
OCTOBER 23, 2024
Customer Service + AI = Customer Success 3.0 In the current extremely competitive (and sometimes even aggressive) market landscape, in which the power of the purchasing decision is in the hands of the customers and that quality and agility have become a given, organizations strive to provide exceptional customer experiences.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
eglobalis
JANUARY 13, 2025
By preemptively addressing these concerns through targeted outreach, the company improved customer satisfaction scores by 25%. Businesses can adopt similar strategies by integrating predictive analytics into their customer service operations. Organizations should evaluate these factors based on their specific requirements.
Comm100
MARCH 30, 2021
The customer panic caused by the pandemic has had lingering effects on business: companies are being called to do more with less, with over 80% of consumers expecting more empathetic or more responsive service in 2021. Fortunately, the situation is far from hopeless: omnichannel customer service answers these problems and more.
Advertisement
If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Comm100
JANUARY 20, 2022
The adoption of omnichannel customer engagement has become critical in achieving customer experience (CX) excellence. However, with many omnichannel customer engagements platforms to choose from, and many features and capabilities to research, picking a solution can be a challenge if you don’t know what to look for.
Lumoa
APRIL 4, 2023
A customer engagement strategy is vital to increasing customer loyalty and driving revenue. It will help you build relationships with existing customers. Ultimately, it raises customer satisfaction with your brand. You must plan, think creatively, and understand your customers to build your strategy.
Advertisement
Digital omnichannel customer service. This guide will answer all your digital omnichannel questions and help you to structure your digital customer journey around the needs and preferences of today’s consumers. Haven’t heard of it yet? Your competitors probably have.
Advertisement
A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
Expert insights. Personalized for you.
195 
Let's personalize your content