Customer Engagement Customer Success Leadership 
CloudCherry
DECEMBER 1, 2018
In today’s B2B world, customer experience management (CEM) often falls to the customer success team. They naturally gravitate to the role because they spend a lot of time talking with customers and they have an intimate understanding of what customers need. Customer experience comprises the entire customer journey.
eglobalis
JANUARY 28, 2025
For those unfamiliar, Paul is a superstar in CRM, customer engagement, and customer experience (CX) worldwide. A General Overview of The Commonwealth of Self Interest Paul Greenberg’s book provides a comprehensive framework for understanding customer engagement and business success.
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CloudCherry
OCTOBER 30, 2018
In today’s B2B world, customer experience management (CEM) often falls to the customer success team. They naturally gravitate to the role because they spend a lot of time talking with customers and they have an intimate understanding of what customers need. Customer experience comprises the entire customer journey.
ECXO
JUNE 23, 2024
Of course, I am extending the concept and exaggerating its use, but my point is that we can think that Customer Success acts as a kind of double agent because it serves both the customer and the company simultaneously, and clearly both sides are not enemies at all! It holds significant importance for any business.
Gainsight
OCTOBER 15, 2024
For the past decade, Customer Success (CS) has been defined by a straightforward mission: guide customers to achieve their desired outcomes with your product or service. While this goal remains steadfast, the landscape of Customer Success is shifting dramatically.
ChurnZero
DECEMBER 19, 2024
Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.
Experience Investigators by 360Connext
JANUARY 5, 2022
Your company has surpassed its annual goals for customer retention, referrals, and satisfaction. C-level leadership is thrilled, and the customer experience program you helped develop was instrumental to this success. You also included less structured measurements, like what customers were telling you in user reviews.
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