Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. The difference is likely to be driven by product category (e.g.,

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Optimove

DECEMBER 11, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The 5 best practices to convert new customers into loyal customers Below are the five best practices for turning new customers into loyal ones for years to come.

Lifetime Customer 52

Lifetime Customer Loyalty Programs Social Media e-support 52

Totango

JANUARY 24, 2019

Today, you need to understand what is going on behind your customer’s doors. You need to employ customer engagement solutions that let you know how your product is being consumed on a day-to-day basis. Put simply, customer obsession is a way to center and align your business around your customers.

Customer Engagement 55

Customer Engagement Engagement Lifetime Customer Customers 55

Totango

JULY 30, 2019

To put it another way, customer success is focused on the overall customer journey and the search for lifetime customer value , while customer experience is focused on all the interactions a client has with your company. . To do that, consider using customer success software. The Digitization of Business.

Customer Success 78

Customer Success Customer Experience Lifetime Customer Effort Score 78

Totango

FEBRUARY 28, 2019

Adoption is about more than just usage; it’s about helping your customer get the most out of your services. It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. Is the Customer Enjoying a Positive and Trusted Relationship with Your Company?

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

MARCH 21, 2019

The Top Customer Success Team Goals. Every phase of the customer journey can potentially generate results. With an emphasis on nurturing lifetime customer value , those results are measured in terms of usage rates, customer engagement , customer satisfaction, and customer trust.

Customer Success 89

Customer Success ROI Lifetime Customer Customers 89

Totango

AUGUST 8, 2019

For example, monitoring metrics known to have a direct impact on customer business success—think license utilization, feature adoption, and more—helps you implement proactive customer engagements. Closely monitoring customers lets you better act on their behalf and achieve lifetime customer value.

Customer Centricity 91

Customer Centricity Customer relationships Lifetime Customer Metrics 91