Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Software 112

Software Customer Engagement Engagement Social Media 112

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Access the Full Report and Explore Customer-Led Marketing To delve deeper into the findings, download the report here.

Report 69

Report Multi-Channel Analysis Brands 69

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

Marketing 59

Marketing Connections Video Tips 59

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. This minimizes overload while increasing relevance.

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. If there’s one thing consumers seem to be looking for, it’s reassurance. I find this compelling.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

GetFeedback

DECEMBER 26, 2018

Google Alerts should notify you of these reviews and mentions, but it’s good to track reviews diligently—and encourage happy customers to share their opinions publicly. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Download the new ebook to learn more.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

delighted

SEPTEMBER 21, 2021

Whether your business is a startup or in growth or scale mode, attracting, engaging, and delighting your ideal audience is key to not only surviving, but thriving. 80% of future profits come from 20% of current customers. The inbound methodology and customer engagement. Why should you care about customer engagement?

Customer Engagement 85

Customer Engagement Engagement Net Promoter Score NPS 85

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. The difference is likely to be driven by product category (e.g.,

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. Download Now. White Paper.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Provide an omnichannel view of the customer. Consider your go-to customer service channels.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Comm100

MARCH 4, 2021

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Free Download: Live Chat Benchmark Report 2021. Download Now. Free Download: Live Chat Benchmark Report 2021.

Data 135

Data Omni-Channel Effort Score Report 135

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. Download Now: 9 creative email tactics Download Now>> In Summary This is just the tip of the iceberg for retail marketing.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value. For more insights, contact us to Request a Demo.

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences.

Trends 52

Trends Social Media How To Analytics 52

Comm100

JANUARY 5, 2022

Your live chat provider should allow you to set up custom routing rules that can be programmed based on region, customer status, agent skillset, and more. That way, the right agent will receive the right customer query every time. As with any technology purchase, you need to be confident your making the right choice.

Government 243

Government CRM eBook Software 243

Comm100

MAY 11, 2020

We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’! And it’s no different with the evolution of omnichannel customer engagement. Here’s a helpful blog on what omnichannel customer engagement really means ). Download Now.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Optimove

MARCH 2, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove integrating Adacts technology, marketers can now create dynamic, interactive, gamified experiences that capture attention and build lasting relationshipsall while being Positionless and without reliance on technical teams.

Gamification 69

Gamification CRM Loyalty Groups 69

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing CRM Banking 52

Comm100

FEBRUARY 25, 2020

Here are four steps to dismantle silos so that you can ensure that your customers enjoy the best possible experience across whatever channel they choose to reach out to you on. Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. We hope so!).

Social Media 162

Social Media Omni-Channel CRM B2B 162

NICE inContact

JANUARY 30, 2019

We’re pleased to let you know that NICE inContact has received the highest score in Customer Engagement Center use case in Gartner’s “Critical Capabilities for Contact Center as a Service” research report , just out in mid-December. Download a complimentary copy of the report.

Report 136

Report Contact Center Customer Centricity Customer Engagement 136

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Think about how your customers use what you sell. A piano tuner sent a download code for free sheet music as a thank you, a few months after the initial tuning appointment. Customers loved getting the music and often called him to schedule their next appointment, without any sales pitch! Is there a way to support that?

How To 372

How To Airlines Social Media Tips 372

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. And its deeply connected to how, when, and why customers engage. Its dynamic. Its predictive.

52

52

NICE inContact

AUGUST 16, 2019

Furthermore, we’re learning how customers engage differently depending on their goal. To resolve an issue or problem, 54% of customers prefer to work directly with an agent. The numbers say it all: digital channels are real and relevant, and customer experience is central to company growth.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

Interactions

NOVEMBER 22, 2024

Whether you’re focused on improving customer engagement or driving internal efficiencies, our hybrid approach combining AI with human expertise sets us apart. Download the Gartner Market Guide for Conversational AI Solutions to gain insights into the latest trends, vendor offerings, and key considerations for deploying CAI effectively.

Interaction 62

Interaction Trends Technology Marketing 62

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

Marketing 52

Marketing CRM Report ROI 52

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. Free Download: Customer Engagement 2020 White Paper.

Omni-Channel 130

Omni-Channel Customer Service Knowledge Base Communication 130

Optimove

FEBRUARY 10, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: While acquisition drives market share, customer retention is the unsung hero behind sustainable profits. The math is simple: keeping high-value customers around reduces the pressure (and cost) of constantly chasing new ones.

Marketing 59

Marketing ROI Loyalty Customer Base 59

Comm100

MAY 11, 2020

We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’! And it’s no different with the evolution of omnichannel customer engagement. Here’s a helpful blog on what omnichannel customer engagement really means ). Download Now.

Omni-Channel 130

Omni-Channel Multi-Channel Knowledge Base Chatbots 130

Optimove

FEBRUARY 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: The holiday season is critical for retailers as it often brings a surge in sales driven by new and one-time shoppers. ” Download Now: 9 creative email tactics Download Now>> #3.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Uniphore

DECEMBER 20, 2021

With more customers engaging with businesses remotely, contact centers are scrambling to find new ways to attract, empower and retain top talent. Added to an agent’s toolbox, these solutions can improve performance, reduce time-consuming manual tasks and drive employee engagement and satisfaction. Download the Article.

Customer Service 130

Customer Service Contact Center Employee Engagement Customers 130

MyCustomer

NOVEMBER 1, 2021

Download this Whitepaper. Thank you for downloading our resource. This report explores the world of social media, and how your brand can create an authentic connection with customers. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

Social Media 68

Social Media Customer Engagement Engagement Resources 68

InMoment XI

AUGUST 23, 2023

Customer experience transformation goes beyond cosmetic changes and surface-level improvements. It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. Download our customer experience transformation guide today!

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

Comm100

AUGUST 5, 2020

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. If a customer’s issue is not resolved and their voice is not heard, customer retention is at risk.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Comm100

MAY 13, 2019

Customer-centric by nature, live chat has all the capabilities needed for good first contact resolution (FCR) and can be an excellent cornerstone of an effective omnichannel customer experience strategy. Customer Contact Week Digital Disruptive Technology Review: Live Chat. Download Now.

Effort Score 167

Effort Score Omni-Channel CRM Video 167

Experience Investigators by 360Connext

SEPTEMBER 21, 2021

These links can help: Get our free Customer Experience Reflection & Planning Questionnaire filled with prompts to help your CX team get clear and take action. Download our Customer Journey Mapping Workbook to find and fix any moments of neglect in your customer’s journey.

Customer Journeys 373

Customer Journeys Brands Customers Customer Experience 373