Optimove

FEBRUARY 17, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints. What Is the Marketing Rule of 7?

Retail 52

Retail Customer Engagement Multi-Channel Engagement 52

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing Abandon Rate Examples 199

Optimove

APRIL 1, 2025

Optimove Engage Empower your teams by unlocking creativity, streamlining content creation, and delivering personalized customer experiences at scale. AI-Led Content Creation for Every Channel With Optimove Engage, marketers can create once and iterate continuously. Want more product info?

Engagement 40

Engagement Touchpoint Marketing Customer Engagement 40

delighted

SEPTEMBER 21, 2021

Whether your business is a startup or in growth or scale mode, attracting, engaging, and delighting your ideal audience is key to not only surviving, but thriving. 80% of future profits come from 20% of current customers. The inbound methodology and customer engagement. Why should you care about customer engagement?

Customer Engagement 85

Customer Engagement Engagement Net Promoter Score NPS 85

Optimove

NOVEMBER 13, 2024

See the difference control groups make in this guide Download Now Why it Matters: Optimove Insights’ latest Report provides a comprehensive analysis of consumer shopping behavior from the 2023 holiday season. Trigger Targeted Offers: Deliver special offers to existing customers showing signs of hesitation, reducing potential drop-off.

Report 69

Report Multi-Channel Analysis Brands 69

GetFeedback

DECEMBER 26, 2018

Google Alerts should notify you of these reviews and mentions, but it’s good to track reviews diligently—and encourage happy customers to share their opinions publicly. Social is steadily rising to the top of all customer engagement channels, and it will likely stay there. Download the new ebook to learn more.

Measurement 262

Measurement Brands Net Promoter Score Social Media 262

Optimove

JANUARY 5, 2025

Up your mobile marketing game with this guide Download Now Why it Matters: Integrating Viber into Optimove opens new opportunities for brands to engage global audiences in a powerful channel with hyper-personalized, real-time campaigns. Meet the teams, see live demos, and learn how to elevate your customer engagement strategies.

Marketing 59

Marketing Connections Video Tips 59

Experience Investigators by 360Connext

NOVEMBER 13, 2014

63% also answered they had downloaded a retailer’s app on to their smartphone. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience. If there’s one thing consumers seem to be looking for, it’s reassurance. I find this compelling.

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Optimove

JULY 30, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: In this blog, marketers can gain insights on how AI enables brands to offer relevant, seamless, and personalized experiences across all touchpoints, which can help drive loyalty and optimize customer lifetime value. For more insights, contact us to Request a Demo.

Customer Engagement 64

Customer Engagement Engagement Multi-Channel Touchpoint 64

Comm100

JANUARY 5, 2022

If something is complicated to use, customer experience will immediately suffer, and as so will engagement. The chatbox should also be inviting enough to compel the consumer to engage. That way, the right agent will receive the right customer query every time. Read this guide to do this for live chat.

Government 243

Government CRM eBook Software 243

ijgolding

DECEMBER 2, 2015

.” The big question is HOW do you achieve it – how do you transform an organisation to become Customer Centric? Almighty is a digital advertising agency that specializes in customer engagement campaigns for brands such as New Balance, L.L. You can view and download the full White Paper here. Bean and OxFam.

Engagement 96

Engagement Customer Centricity How To Culture 96

TechSee

SEPTEMBER 15, 2022

The partnership stems from an initiative with an electronics multinational to deploy virtual sales agents on retail locations, instantly connecting customers to representatives via AI-based visual engagement. It enables enterprises around the world to deliver better customer assistance, enhance service quality and reduce costs.

Engagement 109

Engagement Contact Center Retail Consulting 109

Retently

NOVEMBER 13, 2024

But as ecommerce grows, so do customer expectations. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. Here’s how VFRs enhance customer experience and build trust: 1.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Comm100

MAY 20, 2020

It’s not up to the brand how they communicate to the customer – it’s up to the customer to choose how they speak to the brand. Providing many communication channels is often referred to as multichannel customer engagement, or multichannel customer support. Download Now. White Paper.

Omni-Channel 162

Omni-Channel Customer Service Knowledge Base Communication 162

Customercount

AUGUST 20, 2020

View or download the presentation by Lisa Kobek from CustomerCount® on why resorts should be focusing on owner engagement with feedback tools at this difficult time for the hospitality sector. The post Engaging owners through feedback tools appeared first on CustomerCount.

Tools 270

Tools Feedback Engagement Hospitality 270

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. ” Messaging frequency and channel selection could also be varied according to engagement levels.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Comm100

MAY 13, 2020

Research shows that companies with extremely strong omnichannel customer engagement retain on average 89 percent of their customers, compared to 33 percent for companies with weak omnichannel customer engagement. Provide an omnichannel view of the customer. Consider your go-to customer service channels.

Omni-Channel 147

Omni-Channel eBook Chatbots Knowledge Base 147

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences. Learn more on personalization at scale.

Trends 52

Trends Social Media How To Analytics 52

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. The difference is likely to be driven by product category (e.g.,

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Comm100

FEBRUARY 25, 2020

Here are four steps to dismantle silos so that you can ensure that your customers enjoy the best possible experience across whatever channel they choose to reach out to you on. Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. We hope so!).

Social Media 162

Social Media Omni-Channel CRM B2B 162

Optimove

MARCH 2, 2025

See the difference control groups make in this guide Download Now Why it Matters: With Optimove integrating Adacts technology, marketers can now create dynamic, interactive, gamified experiences that capture attention and build lasting relationshipsall while being Positionless and without reliance on technical teams. Whats Next?

Gamification 69

Gamification CRM Loyalty Groups 69

Comm100

MARCH 4, 2021

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Free Download: Live Chat Benchmark Report 2021. Download Now. Free Download: Live Chat Benchmark Report 2021.

Data 135

Data Omni-Channel Effort Score Report 135

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52

Comm100

MAY 11, 2020

We all know that the customer drives the strategy behind customer support – after all, ‘the customer is always right’! And it’s no different with the evolution of omnichannel customer engagement. Here’s a helpful blog on what omnichannel customer engagement really means ). Download Now.

Omni-Channel 147

Omni-Channel Multi-Channel Knowledge Base Chatbots 147

InMoment XI

AUGUST 23, 2023

Customer experience transformation goes beyond cosmetic changes and surface-level improvements. It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. To provide a seamless experience, it’s essential to embrace omnichannel engagement.

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

NICE inContact

AUGUST 16, 2019

Ultimately, digital engagement is what customers demand. Consumer preferences are trending towards what’s easiest: channels that make it simple to engage. Furthermore, we’re learning how customers engage differently depending on their goal. For example, preference for online chat is climbing.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

Optimove

MARCH 19, 2025

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: What an incredible first day at Optimove Connect 2025!

Connections 52

Connections Marketing CRM Banking 52

Optimove

MARCH 31, 2025

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Marketers in 2025 are tasked with delivering personalization thats not just accurate but instant, relevant, and seamless across every channel. But todays customers dont behave in static ways. Traditional segmentation methods cant keep up.

CRM 52

CRM Fashion Exercises Groups 52

MyCustomer

NOVEMBER 1, 2021

Download this Whitepaper. Thank you for downloading our resource. This report explores the world of social media, and how your brand can create an authentic connection with customers. Not a TM Form. Internal or External. Disable T&Cs requirement. Email intro text.

Social Media 68

Social Media Customer Engagement Engagement Resources 68

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Comm100

OCTOBER 13, 2022

This guide explores 4 cost-effective strategies that any school can adopt to help them engage with more prospective students and increase enrollment this fall. To reach students on their terms, schools must now be available across a variety of current platforms and willing to expand as new platforms for engagement emerge.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

Optimove

JUNE 11, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Marketers often face the challenge of engaging with existing and potential customers effectively and at scale to grow their customer base and quickly penetrate new markets.

Customer Engagement 52

Customer Engagement Engagement Marketing CRM 52

NICE inContact

JANUARY 30, 2019

We’re pleased to let you know that NICE inContact has received the highest score in Customer Engagement Center use case in Gartner’s “Critical Capabilities for Contact Center as a Service” research report , just out in mid-December. Download a complimentary copy of the report.

Report 136

Report Contact Center Customer Centricity Customer Engagement 136

Optimove

OCTOBER 28, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Gartner results validate that Optimove is the visionary leader in building solutions to empower marketers to deliver highly personalized and relevant multichannel customer journeys. The vision of AI-led marketing is a hallmark of Optimove.

Marketing 52

Marketing CRM Report ROI 52

TechSee

AUGUST 31, 2022

Making the leap from engaging with customers and agents via text and voice, to visual and live video is a big step. However, not every visual engagement provider offers the ideal solutions to your needs. However, not every visual engagement provider offers the ideal solutions to your needs. End-User Adoption.

Engagement 109

Engagement Self Service Video Culture 109

Alida

APRIL 7, 2016

It has also given companies more engaging ways of talking to their customers. That disintermediation started about a decade ago when customers—for the first time ever—started being able to talk about brands and companies and products without the company engaging in the conversation.”.

Survey 169

Survey Software Company eBook 169