Influitive

JUNE 2, 2015

That’s why Angela Higgins , Manager, Customer Engagement at Code42, made getting high-quality customer reviews a top priority. Code42’s thousands of happy and highly vocal customers are one of our strongest market differentiators,” said Angela. Our IT customers love the gamification aspects in our hub,” said Angela.

B2B 72

B2B Tips Gamification Study 72

CSM Magazine

APRIL 15, 2021

Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. It encourages agents to share best-practice learning while demonstrating to customers that your organisation cares and delivers true value. When answering these questions, always consider the customer’s perspective.

Gamification 52

Gamification eBook Multi-Channel Brands 52

inSided

OCTOBER 2, 2019

So we're clear: The need to facilitate effective customer self-service, in B2C and B2B organisations, is a non-negotiable. That said, it's fair to say that it becomes even more critical in B2B SaaS companies, where increasing customer engagement, and retention, are (or should be!) What’s more?

Self Service 67

Self Service Customer Success B2B Knowledge Base 67

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

CX University

MAY 2, 2023

Customer Experience is Key The customer experience in online education describes each interaction the adult learner has with the organization. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

DCX

JUNE 11, 2024

Listen to any webpage or selected text instantly, download for offline listening, and enjoy narrated articles on the go. Strategy #1: Gamify Customer Engagement The Power of Gamification Wouldn't it be awesome if engaging with your brand was as addictive as playing Candy Crush? Gamification!

Strategy 52

Strategy Gamification Case Study Innovation 52

Currency Alliance

JUNE 19, 2019

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards.

Loyalty 49

Loyalty Loyalty Programs Gamification Airlines 49

Influitive

NOVEMBER 26, 2015

and “Will people really like the gamification aspect that much?”. The passion their employee advocates had for the business was rubbing off on their customer advocates as well. Get actionable insights & advice from 20 of the most innovative customer experience thought leaders and practitioners in the B2B world.

Gamification 40

Gamification eBook Case Study B2B 40

Verint

AUGUST 17, 2017

I invite you to take 10 minutes out of your day and give it a listen— you can download it here. Solutions such as gamification, communities, robotics, and highly flexible workforce management software can help make life easier for customer service executives, and more satisfying for customer service agents, in the years ahead.

Contact Center 30

Contact Center Employee Engagement Engagement Gamification 30

SurveySparrow

JULY 5, 2022

User-centered goals are pivotal for businesses as their business ideology would be based on how the customer will feel. If you are going to make it difficult for your customers to download your app from the play store or add items to the cart, they might even leave you for a competitor. Netflix’s autoplay feature.

Gamification 52

Gamification User Experience Travel Apparel 52

DCX

SEPTEMBER 15, 2024

This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

This guide shows how aligning team goals with customer needs drives real business success and gives you practical, no-nonsense tips for making it happen. New skill requirements : CX teams may need to learn virtual design and gamification to create engaging experiences.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Think Customers

JULY 18, 2016

Since its launch last week, the GPS-enabled game has become an overnight sensation with at least 15 million downloads as of late last week, making Niantic $14 million in just a few days. . They were players in Niantic Labs' new augmented reality game Pokémon GO. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Company 40

Company Gamification Employee Engagement Customer Engagement 40

SurveySparrow

MARCH 21, 2023

Some of the data points that you can leverage are: search results, bookmarks, devices used, location, messages, posts, and comments sent on social media, call history, downloaded files, browsing history, etc. Additionally you can personalize the post-click landing pages to the B2B customer. How do you keep a B2B customer engaged?

B2B 52

B2B Customer Journeys Customer Experience B2C 52

Optimove

NOVEMBER 25, 2024

How AI is Transforming CDPs Download Now >> Why it Matters: As we approach 2025, the marketing landscape is rapidly evolving, requiring marketers to stay ahead of emerging trends and technologies to maintain a competitive edge. How AI is Transforming CDPs Download Now>> 3.

Trends 108

Trends Technology Tips Marketing 108

Optimove

JANUARY 8, 2025

Take the next step with our CRM marketer evolution curve Download Now Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more In 2024, marketers zeroed in on CRM Marketing strategies that redefined customer engagement and set new industry standards.

Gamification 52

Gamification CRM Tips Trends 52

Optimove

DECEMBER 25, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: With the years busiest shopping season in full swing, one day stands out for its immense untapped potential: Boxing Day.

Sales 52

Sales Strategy Gamification Retail 52