Comm100

JUNE 24, 2020

If your organization faces these limitations, fear not — Comm100 can help you level up your digital customer service capabilities while meeting all your security needs. On-premise deployment gives organizations the flexibility to scale and customize in-house to your unique requirements. Download Now. Customizability .

Customer Engagement 130

Customer Engagement Software Engagement Omni-Channel 130

Calabrio

FEBRUARY 16, 2017

This shift puts the contact center in the spotlight , with businesses looking to enhance customer experiences in order to increase retention, drive sales and deliver measurable business value. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. Contact centers see the answer in the cloud.

Trends 153

Trends Customer Engagement Engagement Contact Center 153

OpinionLab

AUGUST 29, 2017

Omnichannel CX and how to optimize across channels is a huge challenge in today’s increasingly digital world. A google of “omnichannel CX stats” and “omnichannel stats” quickly reveals that: 98% of Americans switch devices in the same day ( Google ). Your omnichannel strategy should always incorporate a human element.

Omni-Channel 166

Omni-Channel Consumers How To Touchpoint 166

Optimove

OCTOBER 14, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This post highlights the growing challenge of marketing fatigue, particularly during the holiday season when customer engagement is critical. Omnichannel engagement ensures brands meet consumers on their terms. #4

Consumers 59

Consumers Marketing eBook Omni-Channel 59

Optimove

JANUARY 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: If marketers can convert one-time fashion and beauty customers into multi-time customers, this will increase lifetime customer value. Higher Spend: Repeat customers spend 23% more per order than one-time buyers.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

Comm100

JANUARY 14, 2020

It seems like just yesterday that the customer service industry began transitioning from a multichannel to an omnichannel mindset. For years, many companies struggled to cobble together the best customer experiences they could. Cut to everyone heralding the premature death of omnichannel. What is Digital Omnichannel?

Omni-Channel 100

Omni-Channel Social Media Knowledge Base Touchpoint 100

Comm100

OCTOBER 13, 2022

To reach students on their terms, schools must now be available across a variety of current platforms and willing to expand as new platforms for engagement emerge. Thankfully, omnichannel software is making it easier than ever to be everywhere at once. To learn more strategies how to increase enrollment, download our full guide below.

Strategy 244

Strategy Chatbots Social Media Omni-Channel 244

Comm100

MARCH 4, 2021

Read on for the key takeaways from the 2021 live chat benchmark report, then download the full report below for free with access to hundreds of data points, including the trends from 2020 and predictions for 2021. Free Download: Live Chat Benchmark Report 2021. Download Now. It’s time for omnichannel. Download Now.

Data 135

Data Omni-Channel Effort Score Report 135

Comm100

FEBRUARY 25, 2020

Here are four steps to dismantle silos so that you can ensure that your customers enjoy the best possible experience across whatever channel they choose to reach out to you on. Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. We hope so!).

Social Media 162

Social Media Omni-Channel CRM B2B 162

Comm100

FEBRUARY 7, 2018

Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.

Software 112

Software Customer Engagement Engagement Social Media 112

Comm100

JANUARY 5, 2022

Your live chat provider should allow you to set up custom routing rules that can be programmed based on region, customer status, agent skillset, and more. That way, the right agent will receive the right customer query every time. As with any technology purchase, you need to be confident your making the right choice.

Government 243

Government CRM eBook Software 243

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Calabrio

FEBRUARY 16, 2017

This shift puts the contact center in the spotlight , with businesses looking to enhance customer experiences in order to increase retention, drive sales and deliver measurable business value. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. Contact centers see the answer in the cloud.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

Calabrio

FEBRUARY 16, 2017

This shift puts the contact center in the spotlight , with businesses looking to enhance customer experiences in order to increase retention, drive sales and deliver measurable business value. The post 3 Customer Engagement Trends to Watch in 2017 appeared first on Calabrio. Contact centers see the answer in the cloud.

Trends 100

Trends Customer Engagement Engagement Contact Center 100

NICE inContact

AUGUST 16, 2019

Furthermore, we’re learning how customers engage differently depending on their goal. To resolve an issue or problem, 54% of customers prefer to work directly with an agent. The numbers say it all: digital channels are real and relevant, and customer experience is central to company growth.

Contact Center 168

Contact Center Consumers Net Promoter Score Self Service 168

TechSee

APRIL 17, 2022

Companies looking to improve their customer journey can use an omnichannel approach that delivers an integrated, continuous customer experience. While there are multiple ways to implement an omnichannel experience, a quick win is to expand the way you deploy “warm transfers.”. Conclusion .

Self Service 207

Self Service Customer Experience Call Center Omni-Channel 207

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Download Now: 9 creative email tactics Download Now>> #5. These sneakers would go perfectly with that hoodie!

Retail 52

Retail Sales Strategy Marketing 52

Comm100

AUGUST 5, 2020

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. If a customer’s issue is not resolved and their voice is not heard, customer retention is at risk.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Vonage

FEBRUARY 23, 2016

That’s why savvy companies need to ensure they have a seamless, integrated omnichannel solution to offer truly competitive customer service. One of the most overlooked advantages of an omnichannel customer service system is that it gives service employees the flexibility to interact with customers in multiple ways.

Omni-Channel 120

Omni-Channel Tips Communication Study 120

Kustomer

JULY 12, 2022

The concept of omnichannel customer experience (CX) has been simplified over time. Many brands and customer support teams believe that omnichannel support is simply communicating with customers on every channel, but it’s much more than that. What Is Omnichannel Customer Support? Get the Guide.

Omni-Channel 93

Omni-Channel CRM Culture Training 93

InMoment XI

AUGUST 23, 2023

Customer experience transformation goes beyond cosmetic changes and surface-level improvements. It involves a comprehensive overhaul of internal processes, technologies, organizational culture, and customer engagement strategies. To provide a seamless experience, it’s essential to embrace omnichannel engagement.

Customer Experience 195

Customer Experience Omni-Channel Employee Engagement Innovation 195

Comm100

MAY 13, 2019

Chat is the basis of a good omnichannel strategy: One of my biggest CX hates is having to repeat myself to multiple departments or teams. I’m not alone – CCW’s latest report shows that the biggest pet peeve for customers is also repeating information they’ve already given to a company previously. Download Now.

Effort Score 167

Effort Score Omni-Channel CRM Video 167

Optimove

MARCH 11, 2025

Re-engage your churned customers with this guide Download Now Why it Matters: Much like Taylor Swifts ability to reinvent herself with each Era album cycle, staying ahead of customer trends requires anticipation, data, and a deep understanding of audience preferences.

Trends 52

Trends Social Media How To Analytics 52

Peter Lavers

NOVEMBER 16, 2017

This has been repeated with mobile devices and to some extent Social, which when added to the traditional routes to market, means that a business has become multi channel. This change has been complemented by the move to purely digital products in some categories e.g. music downloads, ebooks / enewspapers / emagazines, movie streaming, SaaS.

Multi-Channel 73

Multi-Channel Omni-Channel Customer Centricity Culture 73

Comm100

FEBRUARY 25, 2020

Here are four steps to dismantle silos so that you can ensure that your customers enjoy the best possible experience across whatever channel they choose to reach out to you on. Your customer database will most likely be a CRM (Customer Relationship Management) system such as Salesforce or Microsoft Dynamics. We hope so!).

Social Media 130

Social Media Omni-Channel CRM B2B 130

NICE inContact

AUGUST 16, 2019

Furthermore, we’re learning how customers engage differently depending on their goal. To resolve an issue or problem, 54% of customers prefer to work directly with an agent. The numbers say it all: digital channels are real and relevant, and customer experience is central to company growth.

Contact Center 136

Contact Center Consumers Net Promoter Score Self Service 136

Comm100

AUGUST 31, 2020

This includes customer location, webpage visits, channel source, product, account data, agent skillset, customer segment, and many more. Recommended reading: 5 Easy (and Effective) Routing Rules for Omnichannel. Top 7 Customer Service Complaints. and How Omnichannel Customer Engagement Can Resolve Them.

Customer Service 130

Customer Service Omni-Channel How To eBook 130

Comm100

AUGUST 31, 2020

This includes customer location, webpage visits, channel source, product, account data, agent skillset, customer segment, and many more. Recommended reading: 5 Easy (and Effective) Routing Rules for Omnichannel. Top 7 Customer Service Complaints. and How Omnichannel Customer Engagement Can Resolve Them.

Customer Service 130

Customer Service Omni-Channel How To eBook 130

Bold360

MARCH 23, 2017

Apps take time and sometimes money to download, they take up valuable space on your mobile phone, and crucially-are often only relevant once a month or even less. They need no additional download, and we don’t need to get used to a new interface to benefit from them. This way Bots fit seamlessly into your omni-channel strategy.

Omni-Channel 58

Omni-Channel Self Service Customer Service Chatbots 58

Beyond Philosophy

MARCH 29, 2017

Omnichannel means at its foundation, integration. Therefore, an omnichannel strategy could also be called an integration plan. Furthermore, there are seven essential elements to your omnichannel approach that you can’t afford to forget. Efficient allocation of resources to produce the best return for customers and operations.

Omni-Channel 60

Omni-Channel Strategy Hotels Consulting 60

Retently

NOVEMBER 13, 2024

VFRs create a consistent and efficient omnichannel shopping experience across both online and in-store environments. Virtual fitting rooms also enhance the omnichannel shopping journey , allowing brands to offer a seamless experience across digital and physical platforms.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

Comm100

JANUARY 21, 2020

Whether you’re new to digital omnichannel or your company is already deep into digital transformation for customer service, it’s always important to check the health of your digital customer journey. Digital channels are absolutely critical when designing your customer experience. Remember: Be mobile-ready.

Customer Journeys 100

Customer Journeys B2C Social Media Omni-Channel 100

CSM Magazine

JUNE 20, 2016

We have come a long way within the customer service industry since Automatic Call Distributor (ACD) technology in the 1960s. Customer service agents are the brand representatives your customers engage with. Download How to Deliver an Exceptional Customer Service With Your Contact Centre here.

Omni-Channel 40

Omni-Channel Exceptional Customer Service Self Service Customer Service 40

Optimove

DECEMBER 21, 2023

Re-engage your churned customers with this guide Download Now Why it Matters: Marketing fatigue happens when consumers feel overwhelmed by generic and irrelevant messages. Marketers should streamline their data sources to gain a holistic view of their customers, enabling them to craft more personalized and targeted messages.

Consumers 111

Consumers Survey Brands Marketing 111

CSM Magazine

MAY 22, 2018

This supports research from the Aberdeen Group, which found that companies that excel in engaging customers across channels can retain nearly three times as much business as those without an omni-channel strategy. Tap into these, and customers become more valuable in every respect: from advocacy to lifetime spend”.

Poor Customer Service 53

Poor Customer Service Omni-Channel Consumers Customer Service 53

Calabrio

JUNE 23, 2016

We trip over it everywhere—people are on their laptops, phones and tablets searching the web, surfing social networks and downloading apps, all while walking down the street. This digital generation is also making strong judgments about the quality of service they’re receiving from brands on these channels.

Communication 100

Communication Omni-Channel Social Media Contact Center 100

Optimove

JULY 20, 2023

What is Omnichannel Marketing? Omnichannel marketing refers to a marketing approach that aims to create a consistent brand experience by utilizing various channels to engage customers. Omnichannel marketing focuses on delivering a consistent customer journey, regardless of the channel a customer uses.

Omni-Channel 40

Omni-Channel Marketing Social Media Rewards Programs 40