Customer Engagement Download Touchpoint 
Calabrio
FEBRUARY 16, 2017
Gartner analyst Jake Sorofman states, “marketing often funds these cross-functional CX initiatives, sets the strategy, and designs the desired-state experience itself—and, in many organizations, owns and controls a growing preponderance of customer touchpoints.” Customer-centricity shines a spotlight in the contact center.
Comm100
APRIL 6, 2020
Its popularity comes as no surprise when you look at the stats: companies with strong omnichannel customer engagement see a 9.5% But what does ‘omnichannel customer engagement’ even mean? This provides a cohesive and seamless experience for both the customer and the agent across devices and touchpoints.
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Optimove
FEBRUARY 17, 2025
How AI is Transforming CDPs Download Now >> Why it Matters: This post demonstrates how the Marketing Rule of 7 can transform fleeting interactions into sustained customer relationships by emphasizing the importance of repeated, personalized touchpoints.
Calabrio
FEBRUARY 16, 2017
Gartner analyst Jake Sorofman states, “marketing often funds these cross-functional CX initiatives, sets the strategy, and designs the desired-state experience itself—and, in many organizations, owns and controls a growing preponderance of customer touchpoints.” Customer-centricity shines a spotlight in the contact center.
Calabrio
FEBRUARY 16, 2017
Gartner analyst Jake Sorofman states, “marketing often funds these cross-functional CX initiatives, sets the strategy, and designs the desired-state experience itself—and, in many organizations, owns and controls a growing preponderance of customer touchpoints.” Customer-centricity shines a spotlight in the contact center.
Comm100
FEBRUARY 7, 2018
Choosing a customer engagement software solution can be daunting. By keeping this list in sight during research — or using it to ask your vendor questions during a sales pitch — you will be able to avoid hidden drawbacks and make an informed decision about which customer engagement solution is right for your company.
Experience Investigators by 360Connext
SEPTEMBER 21, 2021
Proactively supporting your customer’s goals (like caring for a puppy) versus selling items fulfills a need your customer has AND drives sales of those very products. Work with your content strategy to align with your customer’s overall experience, not just the specific touchpoint or transaction. .
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