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The success of your business relies on your customers. Better customerengagement helps to build a stronger relationship between your business and your customers. But did you know that employeeengagement is just as important as customerengagement for creating stellar CX?
A New York Times #1 bestselling author, Dr. Michelli and his team consult with some of the world’s best customer experience companies. The post {Infographic} Big Data to the Rescue of the Passenger Experience? Follow on Twitter: @josephmichelli. appeared first on Joseph Michelli.
This process is one of the biggest reasons that I always say emotions drive over 50% of the customer experience. Consider the following infographic by 360Connext.com. But the subconscious mind is processing them nonetheless and creating an emotional response to them that is affecting our behavior in a given situation.
Campaigns around National Roast Day and other events have made them one of the best Twitter accounts to engage with. And if you’re wondering about the financial aspect of it, well, they increased their profits by $64 million dollars as a direct result of customerengagement. Tips to Improve Customer Experience.
Have you seen the full version of our Business Growth infographic ? It’s imperative that you invest the time and resources to document and train your new staff to deliver the customer experience as you would. 360Connext serves mid-market companies and larger by helping them evaluate their true customer experience.
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