rethinkCX

FEBRUARY 17, 2025

However, retaining subscribers and ensuring long-term engagement require a customer experience (CX)-driven approach. With customer expectations rising , brands must leverage personalization, AI, and proactive support to maintain loyalty and reduce churn. Key CX Strategies to Keep Subscribers Engaged 1.

Gamification 52

Gamification Engagement Customer Engagement e-support 52

CSM Magazine

MARCH 4, 2025

Showcasing on April 16th & 17th at Las Vegas Convention center , this event promises to present cutting edge solutions and strategies that enhance customer experience and engagement. The award will showcase groundbreaking products and services, offering a glimpse into the future of customer experience.

Connections 52

Connections Innovation Customer Centricity Customers 52

ECXO

JULY 21, 2023

Creating Engaging Experiences in Real-Time The European Customer Experience Organization (ECXO) , in partnership with SAS , is delighted to announce and invite you to a new practical discussion: –Creating Engaging Experiences in Real-time. Reframing the B2B Engagement Journey is a practical discussion by experts.

B2B 120

B2B Video Culture Consulting 120

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. A customer isn’t a customer until they purchase something from you, right? It Starts with A Sale. Yes but no.

Engagement 179

Engagement Social Media Sales Loyalty 179

ECXO

AUGUST 29, 2023

Can a Customer Data Platform Enhance Your Customers’ Experience? Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. We’re excited to have you join us.

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

Experience Investigators by 360Connext

OCTOBER 2, 2014

Empowered and engaged employees translates into lower turnover, better performance and increased profitability. There will be many online and in-person events, so everyone can celebrate! Online events. Local Networking Events. These are free events, so please come and join us! Find an event in your area here.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

InMoment XI

NOVEMBER 14, 2024

Analytics can show engagement trends and campaign performance. CRM Integration Integrating social listening data with customer relationship management (CRM) software helps you build rich customer profiles. For example, a fashion retailer can leverage social media activity to identify its most valuable customers.

Tools 195

Tools Social Media Customer Experience Analysis 195

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Customer Engagement 103

Customer Engagement Engagement Tips Strategy 103

Retently

OCTOBER 16, 2024

As email continues to be a major touchpoint for customer engagement – set to grow into a $17.9 billion market by 2027 – this simple addition to your signature could be your key to unlocking deeper insights into customer sentiment. As a result, people are much more likely to engage because it doesn’t feel like an additional task.

Feedback 134

Feedback Survey Effort Score Customer Satisfaction 134

Totango

AUGUST 8, 2021

Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. Build a Customer Community. Driving Software Adoption through Customer Success Begins with Understanding.

Software 118

Software Customer Engagement Customer Success Engagement 118

QuestionPro Audience

APRIL 16, 2018

Having said that, market research tends to get overlooked in the event space. It’s time to dust off the usual signage, call an event provider for a booth, and send out the team with product samples. Any event should be well-researched, new or reoccurring. Why does your organization need to be at an event? At any event?

Multi-Channel 150

Multi-Channel Social Media Roadmap Marketing 150

InMoment XI

OCTOBER 29, 2024

Since customers have so many businesses competing for their attention, investing in customer loyalty can give you a major competitive edge. What Is Customer Loyalty? Customer loyalty defines how willing a customer is to repeat business with a company. Positive experiences compel customers to engage with you again.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. Digital and Human engagement are where your company experience starts; let’s learn from the best companies how to do that right with your company flavor.

B2B 156

B2B Engagement B2C Customer Experience 156

GetFeedback

FEBRUARY 25, 2019

In this article, we’re going to share some ways to re-engage your inactive subscribers. By the end, you’ll know how to get them excited about being connected with you so they eventually become customers. Best practices for re-engagement email marketing. 10 types of emails you can send to re-engage.

Engagement 199

Engagement Marketing Abandon Rate Examples 199

eGain Blogs

NOVEMBER 12, 2021

In addition to attending the keynote, visit our virtual booth to chat with our representatives about our rich capabilities for knowledge-powered digital customer engagement, best practices, and at-scale client success stories. Avaya ENGAGE 2021. CCW Customer Contact Week 2021. For more details, visit eGain Events.

Customer Experience 98

Customer Experience Self Service Conference Contact Center 98

InMoment XI

OCTOBER 23, 2024

If your banking app or website feels clunky or confusing to navigate, customers are unlikely to want to spend much time on it. With the help of an easy-to-understand digital interface, you can simplify user navigation and encourage higher levels of engagement with your service. Proactively communicate with customers.

Banking 195

Banking Customer Experience Effort Score Financial 195

Experience Investigators by 360Connext

OCTOBER 6, 2014

So I decided to have some fun today and let you know why I am so passionate about this subject, plus fill you in on a few really amazing events coming up. Here, without further ado, are the reasons I believe customer experience is the key to happy customers , employees and people in general. I hope you’ll join us.

Customer Experience 289

Customer Experience Social Media Employee Engagement Consulting 289

ECXO

JANUARY 25, 2022

He has extensive expertise in customer relationship management, customer decisions, and self-learning. Before Thunderhead, he was VP of Customer Experience at Pegasystems and VP of Engineering at Chordiant Software. Share this event: If you want to get in touch with Ray Garber, he is on LinkedIn.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

ECXO

AUGUST 15, 2023

As with most breakthrough concepts, the idea of digital twins has made it out of manufacturing and into marketing and customer engagement. So the question becomes, if we can make digital twins of machines, can we make them for customers too, and what are the possibilities? embedded in their software.

Customer Journeys 294

Customer Journeys Analytics Data Brands 294

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. But can a Customer Data Platform truly enhance the customer experience? We’re excited to have you join us.

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

Experience Investigators by 360Connext

OCTOBER 9, 2014

For the second year in a row, customer experience professionals around the globe celebrated Customer Experience Day , affectionately known as CX Day. In Chicago, I was happy to be a part of the celebration, as one of the Customer Experience Professionals Association local networking events happening simultaneously around the world.

Social Media 279

Social Media Customer Experience Professionals Consulting Employee Engagement 279

ECXO

JULY 4, 2023

The best customer intelligence software will integrate seamlessly with most vendors. Overcome your operational challenges and boost your customer engagement. So the answer to the question is: Y es, we can all get along! From hard work to heroic performance.

Analytics 374

Analytics Marketing Fashion Advertising 374

Optimove

JUNE 22, 2023

So for example when a customer walks through the very department where their online ‘wish-list’ sneakers are on sale, a timely, unmissable discount via push notification would be the perfect trigger action. They can also be used to trigger an event as a customer leaves a physical location, so for example, “Enjoyed your visit?

Customer Engagement 98

Customer Engagement Technology Engagement Loyalty Programs 98

SAP Customer Experience

JUNE 16, 2023

? Join Us for an Exclusive Interview on “The Future of Customer Engagement” ? We are excited to announce a groundbreaking event focused on the future of customer engagement. On June 28th, 3pm CET, we cordially invite you to an enlightening interview featuring our esteemed guest, Kelsey Jones, Global Head.

Customer Engagement 83

Customer Engagement Engagement Customers Marketing 83

Blueshift

SEPTEMBER 1, 2022

One of the best parts of my role as product marketing manager here at Blueshift is partnering with our customers and shining a light on the moments of joy they build for their customers. All our 22 winners and honorees demonstrated success in customer-centric, AI-powered campaigns across marketing channels.

Engagement 98

Engagement Customer Engagement Customer Centricity Marketing 98

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Rotate displays often, introduce limited-time offers, or host in-store events.

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

NOVEMBER 13, 2024

Optimove’s latest Insights Report analyzes over two million e-commerce transactions from the 2023 holiday season, revealing actionable data for brands aiming to optimize acquisition and engagement during high-traffic sales events.

Report 69

Report Multi-Channel Analysis Brands 69

Calabrio

MARCH 11, 2025

Emphasize how adherence to quality standards directly impacts customer satisfaction, which, in turn, contributes to a positive and rewarding work environment. These closed loops help create a culture where feedback is seen as a continuous, collaborative process , not a once-a-month event.

Contact Center 130

Contact Center Call Center Effort Score Chatbots 130

Beyond Philosophy

APRIL 25, 2024

Include what happened, how it made you feel, and which moments of the event made you feel that way. Set the stage, share the event, and tell them how it concluded. The post Crafting Compelling Stories: The Key to Unlocking True Customer Engagement appeared first on Beyond Philosophy. Be relatable. Click here !

Customer Engagement 78

Customer Engagement Engagement Exercises Connections 78

Comm100

JULY 6, 2021

Comm100 Task Bot is a free, fun, and interactive chatbot that helps businesses of all sizes to increase engagement and drive sales. Sitting within the live chat app, Task Bot is a 24/7 customer attendant that answers visitors’ questions and helps to guide them to the right resource or agent. Gain leads with engaging conversation.

Chatbots 264

Chatbots Sales eBook Resources 264

Experience Investigators by 360Connext

JUNE 22, 2021

If you don’t know who this group is, here are a few ways to identify these customers: Evaluate renewal data and investigate the customer journey for those who didn’t renew. Did they seek support at similar times or stop engaging with the product or relationship manager? Review milestones along the customer journey.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. This article focuses on how the NFL (National Football League for those outside the US) continues to work on the customer/fan experience. This article includes 15 ideas from nine industry experts.

Customer Service 73

Customer Service Sports Rewards Programs Comparison 73

ECXO

JUNE 20, 2023

It’s the foundation of a differentiated customer experience and employee experience. Employees that are driven by shared purpose and values feel more motivated, engaged and empowered = a better CX. As Forrester pointed out, focussing on post-sale customer engagement is crucial. But this is way downstream.

B2B 367

B2B Brands Innovation Government 367

Calabrio

JUNE 30, 2020

That’s why I’m so excited about Calabrio’s new partnership with UJET, where we’ve combined UJET’s modern customer support capabilities with Calabrio’s leading workforce and customer engagement solutions. Together, we’re creating a more digital experience for customers, one that’s also human-centric and empathetic.

Contact Center 219

Contact Center Omni-Channel Connections Communication 219

AWS Machine Learning

SEPTEMBER 9, 2022

The platform has shown a 3% boost to customer engagement metrics tracked (liking a show, following a creator, enabling upcoming show notifications) since its launch in May 2022. Lambda allows for automatic scaling to incoming volume of events. In addition to the read/write latency, PIT features also require low reflection time.

Customer Engagement 92

Customer Engagement Data Engagement Metrics 92

Retently

NOVEMBER 13, 2024

But as ecommerce grows, so do customer expectations. A seamless, personalized, and engaging buyer journey is the difference between a one-time shopper and a loyal customer. This is why Customer Experience has become the heart of online retail success. Here’s how VFRs enhance customer experience and build trust: 1.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

BirdEye

MARCH 6, 2025

By focusing on local listings, engaging with customers, and maintaining a consistent brand presence. An online presence is about how easily potential customers can find, trust, and engage with your business across search engines, social media platforms, and core online directories. Do you know how?

Tips 85

Tips Tools Social Media Multi-Channel 85