Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Vonage

OCTOBER 22, 2015

We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’.

Technology 120

Technology Customer Service Gamification Wireless 120

Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Gamification 52

Gamification Customer Engagement Engagement Company 52

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

Gamification 44

Gamification Financial Trends Employee Engagement 44

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.

Gamification 35

Gamification Employee Engagement CRM Sales 35

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 40

Trends Customer Engagement Engagement Gamification 40

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

Perkville

NOVEMBER 1, 2021

You can easily automate your customer engagement efforts in a way that is fun for members through gamification, and supports customer retention.

Gamification 52

Gamification Engagement How To Customer Retention 52

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. Yet, this boom also means that online stores face stiff competition in attracting and retaining customers. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 113

Gamification Consulting Study Customer Centricity 113

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1. We will delve deeper into both of these points later in this article.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Retently

APRIL 5, 2024

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 100

Gamification Consulting Study Customer Centricity 100

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

Lithium

JUNE 6, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. So sit back and enjoy the show.

Gamification 52

Gamification Loyalty Brands Consulting 52

CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Gamification can work wonders here too. Get those right, and everything else?

Retail 52

Retail Engagement Customer Experience Tips 52

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. It’s natural for emotions, then, to be a natural part of customer engagement and experience. . More brand recognition, more leads, and more customers. .

Technology 107

Technology Customer Experience Social Media Multi-Channel 107

Optimove

JANUARY 6, 2025

shoppers are likely to buy perfumes and colognes infrequently because they last a long time and are relatively expensive, compared to shampoo or makeup remover wipes that are used daily or weekly and need frequent replenishment), marketing strategies, and customer engagement efforts. Read more about gamification in marketing.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

ChurnZero

NOVEMBER 17, 2023

Online communities are great places for customers to forge connections, seek support from their peers, and share new ideas. Without the right engagement practices in place, communities risk stagnating or being abandoned. Consider these strategies to promote engagement: Create persona-specific content. What makes them tick?

Engagement 52

Engagement Strategy Gamification How To 52

Lithium

JANUARY 28, 2020

Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Engagement. How to Increase Engagement Within Your Online Community.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Engagement. How to Increase Engagement Within Your Online Community.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Retently

AUGUST 15, 2024

This allows for deeper analysis of customer feedback, enabling businesses to identify trends, track progress over time, and make data-driven decisions. Improved Customer Engagement: Tools designed specifically for customer feedback tend to offer better user experiences, resulting in higher response rates and more meaningful data.

Ecommerce 105

Ecommerce Retail Software Brands 105

ShepHyken

MAY 26, 2023

These programs go beyond transactional rewards and focus on creating meaningful, personalized interactions that foster lasting loyalty. These programs revolutionize how businesses engage and retain customers by incorporating elements such as gamification, personalization, experiential rewards, and social loyalty.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

ECXO

JANUARY 30, 2024

. “This emotional connection can be the key to retaining customers and promoting long-term business growth.” ” Therefore, businesses should strive to create emotionally engaging experiences for their customers. For a brand, this underscores the importance of creating positive, emotionally engaging experiences.

Rewards Programs 156

Rewards Programs Loyalty Brands Connections 156

SurveySparrow

FEBRUARY 22, 2024

It ensures consistent communication with customers and, more importantly, streamlines repetitive tasks. For example, you could automate emails to welcome new customers, thank them for their purchases, or re-engage with those who haven’t interacted with the brand recently. Which should you take?

Customer Retention 52

Customer Retention Software Gamification e-support 52

UJET

NOVEMBER 3, 2020

But when the interactions between your customers and your agents are filled with repetitive questions, long holds, and awkward pauses, the human connection falls to the wayside. No matter how friendly, helpful, and professional your agent is, if your customer engagements are lengthy and repetitive, your customers aren’t going to be happy.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

BirdEye

JUNE 15, 2023

This will help boost engagement with your campaigns. An exclusive refer-a-friend bonus can push customers to make more referrals to gain access to insider benefits. Besides, it makes customers feel good knowing they are also giving back to their causes and communities by sending referrals to your business.

Sales 98

Sales Social Media Gamification Brands 98

LoyaltyPlus

AUGUST 4, 2017

The Gap – Who is my customer? Today, a key business challenge is to manage customer relationships effectively by understanding customers and their habits. To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. Just Engage. Get the unfair advantage.

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

Influitive

JUNE 2, 2015

That’s why Angela Higgins , Manager, Customer Engagement at Code42, made getting high-quality customer reviews a top priority. Code42’s thousands of happy and highly vocal customers are one of our strongest market differentiators,” said Angela. Our IT customers love the gamification aspects in our hub,” said Angela.

B2B 72

B2B Tips Gamification Study 72

CSM Magazine

APRIL 15, 2021

Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. It encourages agents to share best-practice learning while demonstrating to customers that your organisation cares and delivers true value. When answering these questions, always consider the customer’s perspective.

Gamification 52

Gamification eBook Multi-Channel Brands 52

NobelBiz

FEBRUARY 27, 2024

Use gamification as part of training Incorporate game-like elements in training programs to increase engagement and motivation. Gamification can make learning more interactive and enjoyable, leading to better retention of information and skills.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Clicktools

MAY 30, 2017

In today’s world, with amazing tools that help us scale personalized experiences and outcomes, why not have a bit more fun with those who help serve other customers? Gamification is not a new concept. But its application to customers helping customers is relatively new. Why not gamify this?

Gamification 51

Gamification Loyalty Programs Customers Loyalty 51

ProProfs Chat

SEPTEMBER 20, 2019

But how to create a customer retention strategy that has the power to keep your existing customers engaged and delighted? The brand drives customer retention using two elements – referral programs and gamification. So it makes sense to engage your employees and let them act as your brand influencers.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68