CSM Magazine

OCTOBER 21, 2024

Here are some strategies to help you stand out, spark engagement, and keep customers coming back for more. Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. Gamification can work wonders here too. Get those right, and everything else?

Retail 52

Retail Engagement Customer Experience Tips 52

Optimove

JANUARY 6, 2025

shoppers are likely to buy perfumes and colognes infrequently because they last a long time and are relatively expensive, compared to shampoo or makeup remover wipes that are used daily or weekly and need frequent replenishment), marketing strategies, and customer engagement efforts. Read more about gamification in marketing.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

CSM Magazine

APRIL 3, 2025

For example, platforms like Polygon and Avalanche provide the infrastructure for Web3 companies to offer fast, trustworthy, and cost-efficient customer interactions. Web3 loyalty programs use NFTs to offer exclusive experiences, transferable rewards, and tiered benefits that incentivize long-term engagement.

Customer Experience 52

Customer Experience Loyalty Programs Government Gamification 52

Experience Investigators by 360Connext

JUNE 22, 2021

If you don’t know who this group is, here are a few ways to identify these customers: Evaluate renewal data and investigate the customer journey for those who didn’t renew. Did they seek support at similar times or stop engaging with the product or relationship manager? Review milestones along the customer journey.

Customer Journeys 297

Customer Journeys e-support Customers Loyalty 297

Perkville

FEBRUARY 12, 2021

If you have a Perkville rewards program, your customer engagement efforts can be easily automated in a way that is fun for members through gamification, and supports customer retention. Read our strategies to engage members during and after the Coronavirus with rewards on the Mariana Tek blog here!

Gamification 92

Gamification Engagement Rewards Programs How To 92

Lithium

MAY 24, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. So sit back and enjoy the show.

Gamification 96

Gamification Loyalty Brands Consulting 96

Perkville

MARCH 11, 2022

We recently chatted with Joe Hall, Head of Customer Engagement at Xercise4Less’s 41 gyms, about incorporating gamification into your marketing strategy.

Customer Engagement 52

Customer Engagement Gamification Engagement Customers 52

CSM Magazine

MARCH 14, 2025

The way businesses reach customers is being updated with the help of AI, more engaging games, and new technology. Offering flexible, personalized optionslike discounts on favorite products or novel experienceskeeps them engaged. This affects everyone.

Loyalty 52

Loyalty Trends Strategy Loyalty Programs 52

Optimove

JULY 29, 2024

Gamification Optimove revolutionizes customer engagement by powering the first AI-Orchestrated Gamification Solution. Optimove seamlessly integrates with gamification leaders Captain Up and Gamanza to unlock the entire customer journey, creating captivating experiences that keep your audience engaged and eager for more.

Gamification 40

Gamification CRM Touchpoint Customer Journeys 40

Vonage

OCTOBER 22, 2015

We’ve compiled the opinions of John Goodman, a leading customer experience researcher and author of Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service , who shared his findings in our webinar, ‘ Customer Experience 3.0: Ten Critical Technologies to Transform Customer Engagement ’.

Technology 120

Technology Customer Service Gamification Wireless 120

Amplifai Coaching Category

JULY 22, 2024

25+ gamification statistics showcasing its impact on employee productivity, customer engagement, and business growth. Learn why 70% of top companies are already using gamification in their organization and why you should be too.

Gamification 52

Gamification Customer Engagement Engagement Company 52

Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

ChurnZero

MARCH 7, 2025

Additionally, 60% have solved a problem through a digital community, and 78% have engaged directly with brands at least once per quarter. For B2B SaaS companies, a strong community is a key component to building great customer relationships. Community engagement: which areas of your community generate the most interest and involvement?

How To 52

How To Roadmap Self Service Gamification 52

LoyaltyPlus

AUGUST 22, 2018

Leading software solutions provider and independent CRM firm LoyaltyPlus explains the context of gamification within the realm of CRM, customer life cycle management, customer experience and other business-generating streams. The main objective is to improve user engagement and productivity.”.

Gamification 53

Gamification CRM Loyalty Programs Touchpoint 53

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 52

Trends Customer Engagement Engagement Gamification 52

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. AI integration and automation unlocked unprecedented capabilities: faster execution, more personalized journeys, and adaptable customer engagement strategies. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Gainsight

MARCH 19, 2025

The belief that it will organically flourish without regular attention can lead to low engagement, misaligned goals, and eventually, an empty digital space. Keep conversations lively, relevant, and responsive, and your members will stay engaged. Active, engaging communities foster loyalty. Heres why: 1. Increased Brand Loyalty.

Management 52

Management Gamification Customer Retention Loyalty 52

Gainsight

JANUARY 27, 2025

Today, were taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers and fostering engagement strategies. Their efforts not only enhance customer experiences, but also drive business outcomes in powerful ways.

Management 59

Management Gamification Leadership Strategy 59

Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

Gamification 44

Gamification Financial Trends Employee Engagement 44

Optimove

DECEMBER 3, 2024

To succeed, operators must leverage real-time engagement, personalized messaging, and scalable strategies. This growing engagement highlights why in-play betting is projected to generate $14 billion in revenue in the United States by 2030, according to Gambling News. Key takeaways: In-play betting market projected to hit $70.73

Sports 52

Sports Gamification How To Tips 52

Verint

JULY 11, 2017

Verint launched its gamification solution as part of its customer engagement optimization suite back in 2013. The solution can help organizations improve employee engagement and performance by increasing motivation to learn new skills or knowledge, or to change behaviors to help drive desired business outcomes.

Gamification 35

Gamification Employee Engagement CRM Sales 35

Optimove

FEBRUARY 12, 2025

Optimove Insights show that up to 60% of monthly customers may not return for a second purchase. However, brands that engage one-time holiday shoppers within the first month have the best chance to turn them into multi-time customers, driving higher lifetime value and retention.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

Lithium

DECEMBER 10, 2019

One way to increase community engagement is to apply extrinsic motivation strategies like gamification. Eighty-six percent of brands believe it is important or very important to develop customer engagement strategies across functional departments, but only 40 percent believe they currently do it.

Trends 40

Trends Customer Engagement Engagement Gamification 40

Perkville

NOVEMBER 1, 2021

You can easily automate your customer engagement efforts in a way that is fun for members through gamification, and supports customer retention.

Gamification 52

Gamification Engagement How To Customer Retention 52

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. Yet, this boom also means that online stores face stiff competition in attracting and retaining customers. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 113

Gamification Consulting Study Customer Centricity 113

CSM Magazine

DECEMBER 5, 2017

Consumers will be engaging with companies via these voice-enabled channels and will have higher expectations on the accuracy and their capability to help answer customer service issues. In relation to customer service, technologies like AR and VR will not be as impactful in 2018. Gamification. Emotional Detection.

Self Service 80

Self Service Customer Service Gamification CRM 80

COPC

APRIL 1, 2024

Technological advancements, notably artificial intelligence (AI), fuel customer experience transformation. Companies worldwide are grappling with leveraging technology to enhance the overall customer experience (CX). This pursuit includes engaging employees, reducing operational costs, and boosting product and service performance.

Customer Experience 88

Customer Experience Contact Center Gamification Chatbots 88

Playvox

MARCH 27, 2023

Whether you’re looking to implement new technologies, fine-tune your staffing strategy, or empower your agents to provide exceptional customer service, you’re in the right spot. Revolutionize Your Customer Support Center Productivity: 10 Proven Strategies 1. We will delve deeper into both of these points later in this article.

Contact Center 84

Contact Center Gamification Training Chatbots 84

Retently

APRIL 5, 2024

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Michelli Experience

DECEMBER 5, 2017

Taking a page from the augmented reality/gamification craze of Pokemon Go , Starbucks has integrated augmented reality and gamification into the Shanghai Starbucks Reserve® Roastery. Digital Assistant ordering, augmented reality, and gamification may or may not be changes that are right for your business.

Gamification 100

Gamification Consulting Study Customer Centricity 100

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

Lithium

JUNE 6, 2022

We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, Chris Vetrano ( ). This Khoros Titan found his passion for engagement after being inspired by the Pop Music Industry and running his own American Idol Fantasy league. So sit back and enjoy the show.

Gamification 52

Gamification Loyalty Brands Consulting 52

ChurnZero

NOVEMBER 17, 2023

Online communities are great places for customers to forge connections, seek support from their peers, and share new ideas. Without the right engagement practices in place, communities risk stagnating or being abandoned. Consider these strategies to promote engagement: Create persona-specific content. What makes them tick?

Engagement 52

Engagement Strategy Gamification How To 52

ShepHyken

NOVEMBER 29, 2019

Support experience, overall experience, company culture, quality of product/service, are the major factors that decide how your brand makes the customer feel. It’s natural for emotions, then, to be a natural part of customer engagement and experience. . More brand recognition, more leads, and more customers. .

Technology 106

Technology Customer Experience Social Media Multi-Channel 106

Lithium

JANUARY 28, 2020

Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. 4 Steps to Building a Killer Digital Customer Experience Strategy. Engagement. How to Increase Engagement Within Your Online Community.

Resources 52

Resources Gamification Measurement Customer Journeys 52