Think Customers

DECEMBER 31, 2014

As news outlets and blogs publish their lists of the good, bad, and ugly for everything from movies, songs, YouTube videos, celebrity couples, technologies, and sports moments, to tweets, Instagram posts, hacks, images, selfies, advertisements, and so on, I''m joining in with my lists of cheers and jeers in the customer experience world.

Customer Experience 103

Customer Experience Sports Advertising Video 103

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She comes with 20 years of work experience, of which 15years have been in Customer Experience. From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Eptica

AUGUST 11, 2015

Date: Wednesday, August 12, 2015 The importance of emotion to customer engagement. Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport.

Customer Engagement 48

Customer Engagement Engagement Social Media Sports 48

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? Customer engagement is successful to the degree that the rest of the company empowers its success. It’s an enterprise-wide imperative.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

Optimove

DECEMBER 3, 2024

Elevate Web Marketing with Real-time Web Push Download Now Why it Matters: In-play sports betting is transforming the industry, offering huge revenue potential. To succeed, operators must leverage real-time engagement, personalized messaging, and scalable strategies. Key takeaways: In-play betting market projected to hit $70.73

Sports 52

Sports Gamification How To Tips 52

InMoment XI

OCTOBER 29, 2024

Since customers have so many businesses competing for their attention, investing in customer loyalty can give you a major competitive edge. What Is Customer Loyalty? Customer loyalty defines how willing a customer is to repeat business with a company. Positive experiences compel customers to engage with you again.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Survey Entertainment Video 52

ShepHyken

FEBRUARY 9, 2025

My Comment: We kick off this weeks Top Five roundup with a nod to yesterdays biggest sporting event in the US, the Super Bowl. This article focuses on how the NFL (National Football League for those outside the US) continues to work on the customer/fan experience. This article includes 15 ideas from nine industry experts.

Customer Service 74

Customer Service Sports Rewards Programs Comparison 74

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

Sports 52

Sports Customer Service Chatbots Trends 52

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 110

Customer Service Sports Social Media Communication 110

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Reducing research costs with D E WALT and ESPN.

ROI 100

ROI Measurement Brands Net Promoter Score 100

Oracle

JANUARY 17, 2019

CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand. Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Retently

APRIL 5, 2024

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Think Customers

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality.

Sports 40

Sports Innovation Advertising Video 40

Lumoa

JUNE 26, 2023

Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Engage buyers at every step 2. Focus on customer support 6. Consider a customer looking to buy sports shoes from a popular brand.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Tricia Morris

APRIL 22, 2016

That same afternoon, Microsoft Dynamics CRM General Manager Jujhar Singh sits down with CRM Evolution Chair Paul Greenberg, known as “the godfather of CRM,” in a one on one keynote session discussing the future of customer engagement. And these are just the Microsoft-related sessions of the show! We hope to see you there!

CRM 40

CRM Customer Engagement Engagement Conference 40

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. The last thing these customers want is a bigger headache when trying to solve their problem. While new technologies offer incredible promise, customer adoption is a very real challenge.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. The last thing these customers want is a bigger headache when trying to solve their problem. While new technologies offer incredible promise, customer adoption is a very real challenge.

Innovation 109

Innovation How To Sports Video 109

GlowTouch

FEBRUARY 23, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Meet Ashley Edwards, a Customer Engagement Representative at GlowTouch. Though Ashley Edwards has enjoyed being a Customer Service Representative for more than 10 years, she has only been with GlowTouch since June last year. “I

Sports 98

Sports Customer Service Representative Interaction Meeting 98

Customers That Stick

OCTOBER 16, 2014

Tell us how one outside influence impacted your customer service or customer experience thinking. book, movie, sporting event, relationship, travel). Unfortunately, some companies focus too much on their internal processes, automation and the newest technologies, and ignore the agent direct engagement with customers.

Customer Experience 124

Customer Experience Social Media Contact Center Fashion 124

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Customer Experience 121

Customer Experience Sports Travel User Experience 121

Elevio

OCTOBER 9, 2018

For millions of Americans, sport is at the heart of their communities. Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. The challenge of creating knowledgeable customers. The challenge of creating knowledgeable customers.

Sports 69

Sports Self Service Trends Feedback 69

InMoment XI

OCTOBER 4, 2024

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. The options make it easier for customers to voice their suggestions or complaints.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!) humanoid creatures dancing in a bowl? And then…you received the dehydrated package of krill shrimp. They didn’t have faces you could see.

Customer Service 152

Customer Service How To Sports Communication 152

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Sponsor charities or local sports teams 19. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Share engaging, localized content, and interact with followers to build relationships.

Social Media 98

Social Media How To Advertising Sports 98

CSM Magazine

JUNE 5, 2018

The best way to seek out potential opportunities is to engage both employees and the community. Therefore, whether you decide to support a local sports organization or a host annual outreach program within your community, pick a cause that you truly believe in and encourage your customers to get involved.

Customer Engagement 40

Customer Engagement Engagement Sports Culture 40

ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. So do your best, and remember, sometimes customers are just having a bad day! It’s going to happen.

Sports 136

Sports Hospitality Customer Service Training Customers 136

OpinionLab

MAY 4, 2017

Analyzing actions without truly understanding the “why” behind them can, in many cases, lead to an incomplete or even inaccurate view of customers’ needs and desires. Consider a sports example, known for highly emotional fan behavior. This post originally appeared on our parent company’s blog, Verint Customer Engagement.

Sports 79

Sports Apparel Rewards Programs Omni-Channel 79

Thunderhead

NOVEMBER 6, 2019

The sports entertainment industry knows how to deliver great experiences. The post Taking it home: Why sports teams must create standout experiences beyond the game appeared first on Thunderhead. But fan loyalty is harder to earn, so we need to improve fan experiences to take ‘the thrill of the game’ well beyond the venue. Here's how.

Sports 40

Sports Entertainment Loyalty Industry 40

Optimove

OCTOBER 7, 2020

The joint effort led Fortuna Entertainment Group to mitigate the impact that COVID-19 had on its sports betting players and to more than double the likelihood of sports bettors to play casino during H1 2020. The most impressive result was increasing sports bettors’ response rate to casino campaigns by more than 2X.

Entertainment 59

Entertainment Sports How To CRM 59

SuiteCX

JUNE 15, 2017

Customers do not react well to being told “you cannot join this brilliant reward program because we need a control group and you’re in it”. It is a fact that the customers most likely to enrol in your program are those already most engaged with your brand, products or services. This makes sense. They are equally important.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

SuiteCX

JUNE 15, 2017

Customers do not react well to being told “you cannot join this brilliant reward program because we need a control group and you’re in it”. It is a fact that the customers most likely to enrol in your program are those already most engaged with your brand, products or services. This makes sense. They are equally important.

ROI 100

ROI Measurement Marketing Loyalty Programs 100

Oracle

MARCH 30, 2020

Many brands are incorporating storytelling into their customer experience as a way to reach consumers in creative and compelling ways, and boost customer engagement. They use a simple, positive, and impactful voice in every new post or social media engagement and people are recognizing that.” Don’t stop there!

Brands 99

Brands Company Social Media Video 99

PeopleMetrics

OCTOBER 31, 2014

The brand is a collective impression of what that swoosh represents: sports, fitness, sleek design, high performance, and the like. In essence, CX is based on the feelings that arise once customers engage with your products, services, and channels. Every customer’s experience is unique because, well, each customer is unique.

Brands 103

Brands Customer Experience Culture Sports 103

Optimove

JULY 31, 2024

Listed below are the panelists who joined Erik Holt, Optimove’s VP of Channels: Stanislav Solon , Senior CRM Growth Manager at Betfan, a Polish provider of online sports betting and esports wagering. Lydiane Andry , Senior CRM Manager at Betway, provider of innovative sports entertainment, e-sports, and other gambling products.

Customer Retention 59

Customer Retention Marketing Sports Entertainment 59

ChurnZero

JULY 2, 2020

During the webinar, Abby and Robin shared their firsthand experience on building customer-first organizations from the ground up as well as covering: How to structure your teams to better serve the customer. What processes should be put in place to drive customer engagement and adoption. Well, were they ever engaged?

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Effort Score Sports 98

ClearAction

APRIL 3, 2015

Why Customer Experience Excellence Requires HR Engagement. People are at the center of providing or receiving customer experiences. And it’s commonly accepted that engaged employees are a prerequisite to high-value, engaged customers. Strategic Contributions. . —@neverstoppever. Tell stories.

Engagement 48

Engagement Customer Experience Employee Engagement Culture 48