Lumoa

FEBRUARY 6, 2018

There are many organisations embracing a people-centric approach to business (be it employee engagement on CX or on developing strong CX programmes) but there remain a large number who fail to fully grasp the need for change. It’s too easy to overlook the employee engagement and try to deploy CX outside of an holistic organisational approach.

Customer Experience 304

Customer Experience Customer Centricity Self Service Culture 304

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. Digital Customer Engagement In this digital world, where a brand’s digital image can either make or break it, Nike is nailing its digital customer engagement.

NPS 52

NPS Loyalty Strategy Loyalty Programs 52

Avaya

JUNE 1, 2017

The sports experience has become a 21st-Century medley of sights, smells, and experiences. This starts with a seamless approach to fan, customer, and team engagement that can manifest in many ways from on-site, touch-activated, multi-sensory, virtual experiences to off-site communities. That’s a lot of foot traffic.

Sports 50

Sports Technology Engagement Wireless 50

Alida

MARCH 10, 2017

Companies can avoid Twitter’s troubles by listening to customers and users from the start. Ongoing customer engagement needs to be a component of your CX program. The call to “improve the customer experience” is a nebulous one. Providing a seamless customer experience is a team sport.

Customer Experience 196

Customer Experience Net Promoter Score Effort Score Chief Customer Officer 196

Think Customers

DECEMBER 31, 2014

As news outlets and blogs publish their lists of the good, bad, and ugly for everything from movies, songs, YouTube videos, celebrity couples, technologies, and sports moments, to tweets, Instagram posts, hacks, images, selfies, advertisements, and so on, I''m joining in with my lists of cheers and jeers in the customer experience world.

Customer Experience 103

Customer Experience Sports Advertising Video 103

Optimove

MARCH 20, 2025

By tapping into human desires for achievement and recognition, brands can create highly engaging experiences that drive loyalty, increase conversions, and build emotional connections with customers. Greater precision in customer engagement, improved personalization, and scalable CRM execution across markets. The result?

Connections 52

Connections Gamification Marketing CRM 52

Customer Guru

MARCH 7, 2018

Jennifer Parnell currently serves as the Deputy General Manager – Customer Engagement at BookMyShow. She comes with 20 years of work experience, of which 15years have been in Customer Experience. From movies to events, plays and concerts to sports, BookMyShow brings all of this to its audience. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

Eptica

AUGUST 11, 2015

Date: Wednesday, August 12, 2015 The importance of emotion to customer engagement. Similarly, Steve Peters , a high profile sports psychiatrist and author of The Chimp Paradox , has identified the importance of managing emotional parts of the human ego to support performance in everyday life as well as sport.

Customer Engagement 48

Customer Engagement Engagement Social Media Sports 48

ClearAction

JULY 29, 2018

Customer Engagement is an Enterprise-wide Imperative Lynn Hunsaker. Does customer engagement rely solely on Marketing, Sales, Success or Service strategies? Customer engagement is successful to the degree that the rest of the company empowers its success. It’s an enterprise-wide imperative.

Customer Engagement 48

Customer Engagement Engagement Customer Centricity Culture 48

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Survey Entertainment Video 52

Gainsight

OCTOBER 15, 2024

At Pulse Europe 2024 , happening on November 13–14, we’ll embrace this change together as a community dedicated to shaping the future of Customer Success. We’ll explore how tools like Staircase AI are redefining the way we engage with our customers, providing real-time insights and enabling proactive strategies.

Customer Success 52

Customer Success Conference Sports Roadmap 52

CSM Magazine

JANUARY 16, 2023

There is no doubt that customer service is key to the success of sports betting apps in Kansas. Whether providing live betting odds or answering customer questions, sports betting apps need top-notch customer service to keep customers happy and coming back.

Sports 52

Sports Customer Service Chatbots Trends 52

Gainsight

OCTOBER 22, 2024

Let’s start with the benefits for our customers and learners… Benefits to the Customer: A Connected Learning Experience: From in-product guides to on-demand training, everything our customers need to maximize product value is available in one place, whenever they need it. So, what’s the moral of the story?

Self Service 52

Self Service Course Sports Roadmap 52

Experience Investigators by 360Connext

MARCH 5, 2015

They wore crowns, had expressions, and even sported jewelry! Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Service 110

Customer Service Sports Social Media Communication 110

Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. Reducing research costs with D E WALT and ESPN.

ROI 100

ROI Measurement Brands Net Promoter Score 100

Oracle

JANUARY 17, 2019

CX is a connected, holistic approach to engaging consumers and meeting — or better yet, exceeding — the conscious or unconscious expectations they develop about your brand. Hyken says,”The merged identity fans have with their favorite sports teams is about unshakable loyalty. Can your organization do the same?”

Customer Experience 111

Customer Experience Sports Touchpoint Hotels 111

Gainsight

OCTOBER 22, 2024

Let’s start with the benefits for our customers and learners… Benefits to the Customer: A Connected Learning Experience: From in-product guides to on-demand training, everything our customers need to maximize product value is available in one place, whenever they need it. So, what’s the moral of the story?

Self Service 52

Self Service Course Sports Roadmap 52

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. Aampe is for me a leap in that direction which brings a novel approach to individual customer needs.”

Entertainment 52

Entertainment Consumers Sports User Experience 52

Retently

APRIL 5, 2024

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Think Customers

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality.

Sports 40

Sports Innovation Advertising Video 40

Lumoa

JUNE 26, 2023

Customer Satisfaction Score – CSAT 3. Customer Effort Score – CES 4. Customer Churn Rate – CCR 6 Ways To Improve Your Omnichannel Customer’s Experience 1. Engage buyers at every step 2. Focus on customer support 6. Consider a customer looking to buy sports shoes from a popular brand.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Tricia Morris

APRIL 22, 2016

That same afternoon, Microsoft Dynamics CRM General Manager Jujhar Singh sits down with CRM Evolution Chair Paul Greenberg, known as “the godfather of CRM,” in a one on one keynote session discussing the future of customer engagement. And these are just the Microsoft-related sessions of the show! We hope to see you there!

CRM 40

CRM Customer Engagement Engagement Conference 40

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. The last thing these customers want is a bigger headache when trying to solve their problem. While new technologies offer incredible promise, customer adoption is a very real challenge.

Innovation 109

Innovation How To Sports Video 109

TechSee

APRIL 22, 2024

Breaking Down CX Innovation Barriers for Customers Customers naturally want to engage with your brand, especially when issues arise. The last thing these customers want is a bigger headache when trying to solve their problem. While new technologies offer incredible promise, customer adoption is a very real challenge.

Innovation 109

Innovation How To Sports Video 109

AWS Machine Learning

NOVEMBER 26, 2023

It enables you to improve customer engagement by powering personalized product and content recommendations in websites, applications, and targeted marketing campaigns, with no ML expertise required. FOX Corporation (FOX) produces and distributes news, sports, and entertainment content. “We

Customer Experience 124

Customer Experience Sports Travel User Experience 124

GlowTouch

FEBRUARY 23, 2021

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail Meet Ashley Edwards, a Customer Engagement Representative at GlowTouch. Though Ashley Edwards has enjoyed being a Customer Service Representative for more than 10 years, she has only been with GlowTouch since June last year. “I

Sports 98

Sports Customer Service Representative Interaction Meeting 98

Customers That Stick

OCTOBER 16, 2014

Tell us how one outside influence impacted your customer service or customer experience thinking. book, movie, sporting event, relationship, travel). Unfortunately, some companies focus too much on their internal processes, automation and the newest technologies, and ignore the agent direct engagement with customers.

Customer Experience 124

Customer Experience Social Media Contact Center Fashion 124

Elevio

OCTOBER 9, 2018

For millions of Americans, sport is at the heart of their communities. Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. The challenge of creating knowledgeable customers. The challenge of creating knowledgeable customers.

Sports 69

Sports Self Service Trends Feedback 69

InMoment XI

OCTOBER 4, 2024

For instance, if a customer actively interacts with your brand during the last week of each month, your business could enhance its marketing efforts during this time for increased customer engagement. The options make it easier for customers to voice their suggestions or complaints.

Customer Experience Management 195

Customer Experience Management Customer Experience Management ROI 195

Experience Investigators by 360Connext

JUNE 13, 2018

They wore crowns, had expressions, and even sported jewelry! We call this the Sea Monkey Syndrome. Remember what expectations you had when you saw the cartoons of happy (and royal!) humanoid creatures dancing in a bowl? And then…you received the dehydrated package of krill shrimp. They didn’t have faces you could see.

Customer Service 152

Customer Service How To Sports Communication 152

BirdEye

APRIL 25, 2023

Do you want to reach out and engage with potential customers in your area? Sponsor charities or local sports teams 19. Make it relevant and user-friendly with convenient ways for browsing so customers engage with it. Share engaging, localized content, and interact with followers to build relationships.

Social Media 98

Social Media How To Advertising Sports 98

CSM Magazine

JUNE 5, 2018

The best way to seek out potential opportunities is to engage both employees and the community. Therefore, whether you decide to support a local sports organization or a host annual outreach program within your community, pick a cause that you truly believe in and encourage your customers to get involved.

Customer Engagement 40

Customer Engagement Engagement Sports Culture 40

AWS Machine Learning

FEBRUARY 5, 2025

As large language models (LLMs) become increasingly integrated into customer-facing applications, organizations are exploring ways to leverage their natural language processing capabilities. An Introduction to Colang Creating a conversational AI thats smart, engaging and operates with your use case goals in mind can be challenging.

Chatbots 100

Chatbots Examples Interaction e-support 100

OpinionLab

MAY 4, 2017

Analyzing actions without truly understanding the “why” behind them can, in many cases, lead to an incomplete or even inaccurate view of customers’ needs and desires. Consider a sports example, known for highly emotional fan behavior. This post originally appeared on our parent company’s blog, Verint Customer Engagement.

Sports 79

Sports Apparel Rewards Programs Omni-Channel 79

ShepHyken

MAY 24, 2023

And then there are days when it seems things did go well, but you still can’t make that customer happy, no matter how hard you try. It’s like a professional sports team that played a great game but lost. So do your best, and remember, sometimes customers are just having a bad day! It’s going to happen.

Sports 135

Sports Hospitality Customer Service Training Customers 135

Optimove

FEBRUARY 23, 2025

Customers demand hyper-personalization, real-time engagement, and meaningful experiences across every touchpoint. AI integration and automation unlocked unprecedented capabilities: faster execution, more personalized journeys, and adaptable customer engagement strategies. But 2024 brought new possibilities.

Multi-Channel 52

Multi-Channel Gamification Self Service CRM 52

Thunderhead

NOVEMBER 6, 2019

The sports entertainment industry knows how to deliver great experiences. The post Taking it home: Why sports teams must create standout experiences beyond the game appeared first on Thunderhead. But fan loyalty is harder to earn, so we need to improve fan experiences to take ‘the thrill of the game’ well beyond the venue. Here's how.

Sports 40

Sports Entertainment Loyalty Industry 40